BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

WE WILL ENSURE THAT INDIVIDUALS WITH DISABILITIES ARE PROVIDED REASONABLE ACCOMMODATION TO PARTICIPATE IN THE INTERVIEW PROCESS, TO PERFORM ESSENTIAL JOB FUNCTIONS AND TO RECEIVE OTHER BENEFITS AND PRIVILEGES OF EMPLOYMENT. IF YOU NEED AN ACCOMMODATION IN ORDER TO INTERVIEW AT BIGCOMMERCE, PLEASE LET US KNOW DURING ANY OF YOUR INTERACTIONS WITH OUR RECRUITING TEAM.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com .

• Lead and manage a team of Enterprise Feed Managers and Enterprise Support Specialists, overseeing quality checks on individual performance, identifying training needs, and providing coaching to ensure production goals are met while promoting career development
• Handle client escalations independently, partnering with cross-functional teams to conduct root-cause analysis and resolve issues effectively
• Review and analyze client reports submitted by Feed Managers and Support Specialists, providing actionable insights and feedback
• Continuously evaluate current processes to identify opportunities for increasing productivity and improving quality standards.
• Ensure accurate documentation of client time and account information within Feedonomics’ internal systems
• Troubleshoot and resolve issues related to data imports, including switching data import sources and ensuring data integrity, while addressing mismatched product attributes during product updates. Provide solutions to correct errors and warnings in various shopping channels
• Oversee the configuration and mapping of attributes across various file types, including delimited files, XML files, custom scripts, and API-based platform integrations
• Apply best practices for building and optimizing product feeds, including modifying, sorting, and filtering large volumes of product data to generate accurate product listings
• Ensure feed quality assurance compliance and monitor adherence to industry standards
• Provide comprehensive weekly reports to leadership, highlighting key metrics and performance insights
• Collaborate with various paid search channels and affiliate networks to clarify specific feed requirements and ensure alignment on expectations
• Participate in Strategic Business Reviews to unearth upsell opportunities