Enterprise Operations Specialist
Job Category: Service Contract Act
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US

THE OPPORTUNITY:

CACI is seeking an experienced Enterprise Operations Specialist to support the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. Ideal candidate will have experience in monitoring, managing, and troubleshoot IT infrastructure systems while driving continuous improvement in processes and providing advanced end-user support. This role requires proficiency in key tools and technologies, including ServiceNow, Intune, Active Directory, DNS, system logs, imaging, app packaging, SharePoint, and security solutions. The successful candidate will be responsible for ensuring system availability, diagnosing and resolving complex issues, optimizing IT operations, and maintaining a secure and efficient environment for end users across the EITaaS program.

QUALIFICATIONS:

Required:
-

High school diploma and 2-6 years of experience.

• Must have DoD Secret clearance
• DoD 8140 compliance certification is required (ex: Security+)
• Experience testing, deploying, and troubleshooting the installation of Microsoft and third-party software updates
• Experience working in a DoD environment
• Proficiency in operating systems for End Point Devices.
• Knowledge of mobile device management (MDM) and enterprise mobility management (EMM)
• Familiarity with cloud services and technologies
• Understanding of networking concepts and protocols
• Scripting and automation skills (e.g., PowerShell, Bash, Python)
• Familiarity with STIG, IEEE requirements and cybersecurity best practices
• Familiarity with ITILv4
• Familiarity with Agile Scrum methodologies
• Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Ability to work in a team environment
• Time management and prioritization skills
• Adaptability to rapidly changing technology landscapes

Desired:

• Experience with ServiceNow

• Acts independently to expose and resolve problems

The ideal candidate will have a strong background in IT infrastructure management, with a solid understanding of ITIL best practices and experience in endpoint management, app packaging, and security with a strong understanding of STIG and IEEE standards. They will collaborate with cross-functional teams to improve processes, implement new technologies, and ensure seamless operations. Strong problem-solving, communication, and technical skills are essential, as well as the ability to manage large-scale enterprise environments.
As an Enterprise Operations Specialist, you will play a critical role in proactively monitoring the health and performance of servers, endpoint systems, applications, and networks, ensuring optimal operation across the enterprise. You will leverage advanced monitoring tools to identify potential issues and incidents, escalate them based on predefined thresholds, and respond swiftly to incidents and alerts from various systems. Your expertise will be key in building and maintaining Standard Operating Procedures (SOPs), as well as documentation to support efficient workflows and incident resolution.

You will collaborate with a variety of stakeholders, including engineers, cross-functional teams, and end users, to drive timely issue resolution and system optimization. Your ability to provide dynamic and adaptive trouble resolution steps for newly reported issues will be essential in minimizing downtime and enhancing overall system reliability. Through your proactive approach and strong communication skills, you will ensure a smooth and seamless experience for all users while continuously improving operational processes.

• System Engineering Expertise: Strong understanding of system engineering principles, particularly within a Windows-based environment, with in-depth knowledge of Microsoft applications, including Office 365, SharePoint, and Windows Server.
• Endpoint & Field Service: Proficient in automating the management of endpoints and field services, ensuring efficient deployment, monitoring, and management of systems across the organization, while enhancing overall user experience and operational efficiency.
• Cross-Team Coordination: Proven ability to collaborate and coordinate effectively with both internal teams and external vendors,
• ensuring seamless communication and alignment on project objectives, timelines, and technical requirements.
• Storage and Backup: Monitoring storage capacity and performance while troubleshooting storage and backup issues.
• Patch & Application Remediation: Expertise in remediating issues related to failed patches or applications within a Windows environment, ensuring timely resolution, maintaining system integrity, and minimizing operational disruption.
• Reporting & Compliance: Experience in running detailed reports, ensuring adherence to organizational and industry standards, and maintaining compliance with internal policies and regulations, particularly in terms of security, licensing, and performance metrics.
• Software License & Asset Management: Expertise in managing software licensing, inventory, and compliance, ensuring all software and hardware assets are properly tracked and up to date.
• Application Support & Troubleshooting: Proficient in troubleshooting and providing technical support for common enterprise applications, ensuring quick resolution of issues and minimizing disruption to business operations.
• Training & Knowledge Transfer: Ability to provide technical support training to end users and internal teams, empowering them with the knowledge and skills to effectively navigate and utilize the organization’s IT resources.
• O&M Support for Systems & Devices: Extensive experience in Operations & Maintenance (O&M) support for servers, workstations, and mobile devices, ensuring optimal performance and reliability across all platforms to include Azure Cloud.
• Strong Analytical & Problem-Solving Skills: Highly skilled in identifying complex issues, conducting root cause analysis, and developing effective solutions with a focus on long-term system stability and operational efficiency.
• Attention to Detail & Process Improvement: Demonstrated attention to detail in all aspects of IT operations, coupled with a continuous improvement mindset to optimize processes, enhance system performance, and reduce operational risks.
• Engage with engineering teams as necessary to field solutions
• Track all relevant SLA/SLRs and provide reports as required
• Collaborate with DAF enterprise and program security teams to ensure requirements are met
• Communicate effectively and collaboratively with customers, stakeholders, and peers