Enterprise Service Solution Engineer

at  Nokia

FAMILY DESCRIPTION

Applied R&D (AR) consists of target-oriented research either with the goal of solving a particular problem / answering a specific question or for multi-discipline design, development, and implementation of hardware, software, and systems including maintenance support. Supplies techno-economic consulting to clients. AR work is characterised by its detailed and complex nature in order to systematically combine existing knowledge and practices to further developing and incrementally improving products, operational processes, and customer-specific feature development.

SUBFAMILY DESCRIPTION

Integration, Verification & Testing (IVT) comprises the integration of SW and / or HW or system components into system, platform, product releases, or networks and verifies the integrated entity or network against particular requirements and specifications. Covers setup and maintenance of laboratory and associated equipment, tools, and devices.

• Interprets critical internal or external business issues and develops innovative solutions that help to sustain competitive advantage.
• Defines processes and standards.
• Uses knowledge on how the job contributes to the corporate goals as well as knowledge of industry and competitive landscape to increase own effectiveness.
• Influences strategic decisions within professional area that affect the performance of the subfunction (EG a subset of a function, typically consisting of several areas with independent budgets).
• Solves highly complex or novel problems based on sophisticated analytical thought and complex judgment.
• Independently develops concepts to set the professional direction of own organisational unit.
• Acts as a senior subject matter expert, typically at a global or regional level, in many organisational units the most senior internal expert who serves as best practice / quality resource and is an acknowledged authority both within and outside own organisational unit.
• Often leads functional teams or projects with considerable resource requirements, risk, and complexity, handles day-to-day staff management issues, including resource management and allocation of work.
• Manages technical requirements from customers’ needs.
• Delivers SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering).
• Manages product hardware / software evolutions through the creation and release of hardware / software documentation, hardware / software change control management, supplier and customer notifications.
• Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3).
• Applies and maintains quality standards.
• Participates in process and tools evolutions and improvements.
• Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.

KNOWLEDGE & EXPERIENCE

Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function. Expert in more than one area, broad perspective. Typically requires 7-10 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

Please refer the Job description for details