Enterprise Solution Expert at Nokia

, , India -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Troubleshooting, Connectivity, Customer Support, Nokia DAC Platform, Upgrade Support, Tier-2 Support, Tier-3 Engineer, Collaboration, Problem Solving, Technical Support

Industry

Telecommunications

Description

As a Care Contact Specialist, you will work in the Nokia DAC organization, supporting customers / Nokia users globally. Your main responsibilities are advanced Incident troubleshooting for Nokia DAC Platform and connectivity. Other tasks are related to troubleshooting incidents and upgrade support, and Nokia DAC Care Tier-3 Engineer works closely with colleagues at (customer/Partner) Tier-2 and (R&D/Third party vendor) Tier-4. Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. Some of our benefits: Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) Employee Growth Solutions to support your personalized career & skills development Diverse pool of Coaches & Mentors to whom you have easy access A learning environment which promotes personal growth and professional development - for your role and beyond Learn about additional benefits in specific countries.

Responsibilities

The Care Contact Specialist will be responsible for advanced incident troubleshooting for the Nokia DAC Platform and connectivity. They will also provide support for incident resolution and upgrades, collaborating with Tier-2 and Tier-4 teams.