Enterprise Support Engineer I at Ericsson

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Post-Sales Support, Pre-Sales Support, Case Management, Technical Writing, Network Administration, Network Engineering, I.T. Management, Systems Administration, Python, REST API, SDK, JSON, Cloud Device Management, Cellular Networking, Electrical Concepts, SNMP, SIP

Industry

Telecommunications

Description

What you will do: Post-Sales Support for Customers via phone, chat, email Pre-Sales Support engagement with Sales Engineering Maintain detailed case management records using CRM Scheduled on-call rotation Focus on educating customers in Company Best-Practices Help facilitate training with internal resources and customers Engagement with multiple internal departments (i.e., R&D, Sales, Sales Engineering, and others) Technical writing (i.e., documenting solutions, writing technical articles, developing training materials, etc.) Continue Professional development by staying current on the latest innovations and trends in all areas of information technology (IT) (i.e., Wireless, Security, etc.) Recommend enhancements to Company Products and Services Minimum of two (2) years of experience, or an Associate's degree in a relevant field (Network Administration, Network Engineering, I.T. Management, and Systems Administration). Intermediate/advanced network services: SNMP agent functionality SIP PKI NMEA GPS sentences AVL Advanced knowledge of other vendors' networking solutions Knowledge of common software services (AD, RADIUS/TACACS+, SNMP managers) Python REST API SDK JSON data structures Cloud device management Familiarity with cellular networking Understanding of basic electrical concepts (Watts/Volts/Amps/Solar) The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe this approach drives innovation, which is essential for our future growth. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) || Boise (ID) Job details: Support Engineer

Responsibilities

The Enterprise Support Engineer I will provide post-sales support for customers through various communication channels and engage in pre-sales support with the sales engineering team. They will also maintain detailed case management records and focus on educating customers on company best practices.