Enterprise Support Engineer III at Ericsson

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Enterprise Networking, Wireless Support, Incident Response, Customer Communication, Mentoring, Layer 2 Technologies, Layer 3 Technologies, Network Security, Wireless Expertise, Observability, Automation, Cloud Networking, Technical Documentation, Troubleshooting, Scripting, Collaboration

Industry

Telecommunications

Description

5+ years of relevant enterprise networking or wireless support/engineering experience (or equivalent combination of education and experience); bachelor's degree in computer science, Information Systems, Networking, or related field preferred. Demonstrated experience owning and resolving complex customer incidents and leading incident response across multi-disciplinary teams. Strong customer-facing skills with the ability to lead technical conversations at both engineering and executive levels. Proven ability to mentor and elevate the capabilities of junior engineers. Experience working with on-call rotations and responding to critical after-hours incidents. Excellent written communication skills for technical documentation, customer communication, and cross-team collaboration. Advanced Layer 2 technologies: VLAN design and troubleshooting, VLAN tagging concepts (access vs trunk), STP, and Ethernet switching behaviors. Advanced Layer 3 technologies: IP routing protocols (OSPF/BGP preferred), NAT/PAT, IPv4/IPv6 addressing and subnetting, DHCP, DNS, LAN/WAN design and troubleshooting. Transport and services: Deep understanding of TCP/UDP behavior, ICMP, QoS concepts, and port behavior for real-world troubleshooting. Wireless expertise: Enterprise Wi-Fi design, troubleshooting RF-related issues, client roaming behaviors, controller vs. controllerless modes, and optimization best practices. Network security: Firewalls, ACLs, IPS/IDS fundamentals, web filtering, VPN technologies, and secure remote access patterns. Observability & tooling: Experience with logging, packet capture/analysis (tcpdump/Wireshark), SNMP, syslog, and telemetry pipelines; familiarity with monitoring systems and dashboards. Automation & scripting: Comfortable building and maintaining scripts or automation (Python, Bash, or equivalent) to collect diagnostics, automate triage, or perform repeatable remediation. Cloud and networking services: Familiarity with cloud networking constructs (VPCs, routing in public clouds) and integration patterns is a plus. Certifications: Industry certifications (e.g., CCNP/CCIE, CWNP, RHCE) are highly desirable but not required. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe this approach drives innovation, which is essential for our future growth. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) || Hybrid: Boise, Idaho Job details: Support Engineer

Responsibilities

The Enterprise Support Engineer III will own and resolve complex customer incidents while leading incident response across multi-disciplinary teams. The role requires strong customer-facing skills and the ability to mentor junior engineers.