Start Date
Immediate
Expiry Date
13 May, 25
Salary
0.0
Posted On
14 Feb, 25
Experience
0 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
Good communication skills
Industry
Outsourcing/Offshoring
OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
YOUR IMPACT:
We’re looking to welcome an Enterprise Support Manager (ESM)/Support Account Manager (SAM). Premium Support is part of the Customer Support organization and we are looking for motivated, passionate, and talented support professionals to join our EMEA team. We’re a strong, vibrant cross-site team that helps OpenText Customers by providing named and dedicated support experts who understand the customer’s business and help resolve support issues quickly if they arise.
An Enterprise Support Manager (ESM) is a non-technical role focused on technical support account management. You will act as the customers’ primary contact and advocate for all technical support management issues and will gain an in-depth understanding of the customer’s business and technical support requirements. The overall objective of the ESM is to ensure customers receive the highest level of personalized support to ensure they are successful and gain maximum value from their OpenText solutions. This is achieved by building trust, focusing on value, and going the extra mile to ensure customer satisfaction.