Enterprise Support Services Coordinator at CLEAR SIGHT PARTNERS, LLC

Oldsmar, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Issue Tracking, Workflow Management, Prioritization, System Monitoring, Communication, Documentation, EMR Configuration, Go-Live Support, Cross-Training, Problem-Solving, Critical Thinking, Customer Service, Time Management, Process Adherence, Technical Aptitude

Industry

Description

Description Job Description Enterprise Support Services Coordinator Department Effective Date 02/19/2026 Submitted By Current Version 1.0 Approved By Approved Version Job Title Enterprise Support Services Coordinator Classification Non-Exempt Location Oldsmar, FL Compensation Range Hourly Entry Level: Mid-Level: Senior Level: Summary Objective: The Enterprise Support Services Coordinator partners closely with the Director and Assistant Manager of Enterprise Operations & Support Services to track, troubleshoot, and resolve issues across the clinical and operational systems used throughout the organization. This role serves as a key liaison between clinical, administrative, and operational teams to ensure provider clinics function efficiently and without disruption. The coordinator also acts as a dedicated support resource for newly onboarded physicians, providing final EMR configuration support and go-live assistance to ensure providers are fully operational from day one. This role may require occasional on-call or after-hours support to address urgent system or operational needs. Essential Functions and Responsibilities: Track, triage, and troubleshoot user-reported issues across multiple clinical and operational systems Collaborate with the Director and Assistant Manager to manage support workflows and prioritize issues Partner with clinical, administrative, and operational teams to ensure smooth and efficient clinic operations Monitor and respond to support-related emails in a timely and professional manner Prepare and distribute informational communications related to new policies, procedures, system updates, training, or educational resources Assist with system education and workflow guidance for staff as needed Complete special projects and initiatives as assigned by management Serve as a dedicated on-site support resource for newly onboarded physicians Support final Electronic Medical Record (EMR) system configuration, testing, and go-live activities for new providers Provide real-time support during provider onboarding to ensure readiness and confidence at go-live Engage in cross-training across departmental functions to maintain backup coverage and ensure continuity of operations. Supervisory Responsibility: Director of Enterprise Operations & Support Services Working Conditions and Environmental/Physical Demands: Sedentary work that primarily involves sitting/standing. Moving about to accomplish tasks or moving from one worksite to another. Light work that includes moving objects up to 20 pounds. Communicating with others to exchange information. Repeating motions that may include the wrists, hands and/or fingers. No adverse environmental conditions expected. Position/Type/ Expected Hours of Work: • This is a full-time position and core hours of work and days are Monday through Friday 8:00 a.m. to 5:00 p.m. • Potential for evening and weekend hours as required. • Remote position with required travel to support providers when necessary. Travel: Travel to clinical locations may be required to support provider onboarding and operational needs. Qualifications: Associate degree preferred (not required) Experience in a ticket-based support or help desk environment Strong technical aptitude and system troubleshooting experience Ability to work independently while managing multiple priorities Ability to support multiple systems simultaneously in a fast-paced environment Strong communication, documentation, and collaboration skills Ability to work independently and collaboratively Skills and Abilities: Problem-solving and critical thinking Attention to detail and process adherence Customer-service mindset with a focus on provider and staff support Ability to translate technical concepts into clear, user-friendly guidance Strong organizational and time-management skills Professional, proactive, and solutions-oriented approach

Responsibilities

The coordinator tracks, triages, and troubleshoots user-reported issues across clinical and operational systems while collaborating with management to manage support workflows and prioritize issues. This role also serves as a dedicated support resource for newly onboarded physicians, assisting with final EMR configuration and go-live activities.