Enterprise Systems Service Owner at Linklaters USA

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, Level 2 Support, Stakeholder Management, Product Owners Collaboration, Service Roadmaps, System Performance Review, Operational Contact, Service Performance Monitoring, Risk Mitigation, Regulatory Compliance, Data Privacy, Continuous Service Improvement, Problem Management, Root Cause Analysis, Capacity Planning, Scalability

Industry

Law Practice

Description

Your role As Enterprise Systems Service Owner, you will be responsible for the day-to-day delivery, management and continual improvement of enterprise-scale technology services that underpin core business operations globally. Your focus will be on the Enterprise systems utilised at the firm including Finance, People, Client Relation, and Automation Systems. In this role, you will: Deliver Level 2 support services for major firm-wide systems, managing and resolving escalations that impact multiple functions, regions, or business units. Collaborate closely with Product Owners to ensure that service delivery fully aligns with long-term product development goals and timelines, particularly for large, complex integrated platforms. Develop and implement service roadmaps that support both the current and future needs of the Firm, ensuring proper alignment with the overarching enterprise systems strategy. Facilitate regular enterprise-level meetings with Product Owners, business stakeholders, and technology teams to review system-wide performance and discuss opportunities for value-driven enhancements. Act as the primary operational contact for day-to-day management of enterprise systems, ensuring consistent service delivery, smooth operations, and rapid resolution of issues affecting business-critical processes. Monitor & analyse service performance and reliability using metrics and logging tools, with a strong focus on availability, reliability, scalability, and user experience for a global user base. Identify, assess and mitigate risks associated with large-scale service delivery, proactively addressing potential disruptions to enterprise systems and ensuring robust continuity plans. Ensure services comply not only with internal policies and procedures but also with relevant regulatory and data privacy requirements governing large multinational organisations. Use analytics, service health data, and user feedback from a diverse, global user base to drive continuous service improvement. Own and drive the problem management process, focusing on identifying root causes of complex, recurring incidents within enterprise environments and preventing reoccurrence. Plan proactively for capacity and scalability to ensure enterprise services can grow and flexibly support expansion, new technology adoption, and changing business demand. About you Proven experience managing or supporting enterprise-level IT systems and services within a complex, multinational environment. Excellent stakeholder management skills, able to collaborate, communicate, and influence across leadership, technical teams and end users, both locally and globally. A strategic mindset with the ability to translate business needs into effective enterprise technology solutions. Strong understanding of IT service management (ITSM) best practices, including incident, problem, change, and capacity management for enterprise systems. Familiarity with regulatory, data privacy, and compliance requirements affecting large-scale technology platforms, especially in the legal or professional services sector. Demonstrated ability to assess, monitor and improve service performance using relevant metrics and analytics. Experience initiating and driving service improvements or transformation programmes that enhance operational effectiveness at scale. Strong problem-solving and root cause analysis skills, with the ability to address complex, recurring issues across interconnected platforms. Ability to balance competing priorities, adapt to changing business needs, manage multiple projects or initiatives simultaneously, and deliver high-quality outcomes under pressure in a fast-paced environment. Commitment to inclusivity, collaboration, transparency, and continuous personal and professional growth in line with Linklaters’ values. Linklaters Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. What sets us apart At Linklaters We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business We belong to a firm that embodies its corporate social, environment, and governance responsibility commitments We remain focused on talent and having the best people which will result in a diverse workforce Having got the best people, we want them to feel included, valued and respected so they can perform at their best We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to We invest in custom-fit career paths for our people in line with their talents and aspirations We provide agile working solutions to meet the changing needs of our people and our business We are committed to people first relationships based on mutual trust, respect, and appreciation We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others Technical Skills: This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. This is the place where talent meets opportunity and where passion meets purpose. At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients. Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team. With second to none training and support, this is the place where you meet your future. This is Linklaters. Be alert to fictitious job opportunity posts and offers of employment which claim to be in the name of Linklaters. We have been made aware of various recruitment-related scams which ask for upfront payments, for example, for office equipment and promise start up bonuses and reimbursement in return for such payments. These scams often involve the use of email addresses similar to a genuine domain name. Genuine emails from Linklaters only use the domain of “@linklaters.com”. We will never ask you to make payments for office equipment or otherwise as part of our recruitment process. If you are in doubt about a job opportunity that appears to relate to our firm, please get in touch using the contact details on our careers website at www.linklaters.com/careers. In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent. As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate. Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance. Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.

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Responsibilities

The Enterprise Systems Service Owner is responsible for the daily delivery, management, and continuous improvement of enterprise-scale technology services supporting core global business operations, focusing on Finance, People, Client Relation, and Automation Systems. This includes delivering Level 2 support, managing escalations, developing service roadmaps, and acting as the primary operational contact for these critical systems.