WELCOME TO THE AGENTIC COMMERCE ERA

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.
Commerce , named a “Best Place to Work” is looking for an Enterprise Training Manager in London. Reporting to our Manager of Training, you are a key member of a team of trainers. As such, you are responsible for the delivery and maintenance of personalized training content for both internal and external users. This role consistently interacts with our merchants, agency partners, and Commerce employees. The ideal candidate is a talented educator and facilitator, a leader in both example and instruction, passionate about driving results and providing exceptional value to all stakeholders, and in person instruction for our merchants, partners, and Commerce employees. By serving as an expert at explaining often complex, technical solutions in a way that connects with learners of all levels of experience, you will be instrumental to your customers’ success.

• Use expert platform and third party application knowledge to customize and deliver virtual and in person global training on the behalf of Commerce for Professional Services & Agency partners
• Act as a subject matter expert with external and internal training materials, staying updated on sales methodologies (BANT and MEDDPICC), upcoming product changes and communicating necessary amendments and/or revisions, including scripting and storyboarding eLearning and video projects
• Establish and maintain excellent working relationships with all key stakeholders including marketing, sales teams, account managers and professional services teams to provide a seamless training sessions
• Responsible for onboarding all GTM new hire roles and coaching SDR & midmarket business (internally focused)
• Work with external stakeholders including agency partners, account managers, developers, technical partners and executives in Enterprise organizations
• Conduct detailed scoping calls with merchants to understand their business objectives and functional requirements in order to provide expert recommendations for their personalized training needs
• Collaborate with external and internal stakeholders before, during and after learning sessions to ensure seamless communication, managing the scheduling and administration of the training
• Managing training action plans with enterprise merchants, agency partners, Professional Services, and sales before, during, and after learning sessions
• Develop and maintain a thorough understanding of the BigCommerce platform features, third party ecosystem, as well as benefits and differentiators
• Continuously discover and implement new learning techniques and industry best practices to maximize efficiency and drive learning through engaging, instructive, and professional training.
• Handle other supervisory and reporting tasks as assigned