Entitlement Officer - Finance, Debtors at Aga Khan University

Nairobi, , Kenya -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Revenue Cycle Management, Meditech, Financial Accounting, Credit Management, System Configuration, Quality Assurance, Billing Resolution, Claim Management, MS Office Suite, Customer Service, Interpersonal Skills, Communication Skills

Industry

Hospitals and Health Care

Description

Debtors Entity Aga Khan University Hospital, Nairobi Location Nairobi, Kenya Introduction Aga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years. Under The Aga Khan University Hospital is an Outreach Division, which is a rapidly growing network of more than 50 medical centers spread over East Africa. These medical centers feature three to five consulting rooms with a practice that is home to specialists, qualified medical officers, highly experienced nurses and constant reception cover. The clinics offer an on-site pharmacy and laboratory as well as imaging services. There is high expectation for staff to provide high quality professional services. Applications are invited from appropriately qualified candidates with a Finance background for the position of Entitlement Officer - Finance in the Debtors department, Finance Division. Position Summary Reporting to the Assistant Manager, Debtors department, the Entitlement Officer -Finance will support accurate and efficient Revenue Cycle operations by ensuring proper system configuration, continuous monitoring, and timely resolution of billing, denial, and claim processing issues within Meditech, thereby protecting organizational revenue loss, enhancing process compliance, and contributing to the organization’s objective of delivering reliable and sustainable financial performance through quality healthcare service delivery. Key Responsibilities v Revenue Cycle System Optimization & Issue Resolution: Evaluate gaps raised by Revenue cycle, billing staff and documenting the relevant Meditech Jiras. Coordinate with Meditech for solution. v Meditech Dictionary Configuration & Finance System Alignment: To guide finance in dictionary building in Meditech e.g. entitlement, discounts, co-pay, and any other administration rules agreed upon by the client. v Revenue Cycle System Testing & Quality Assurance: Testing all Revenue cycle developments and solution v Diagnosis Compliance Monitoring & Revenue Integrity: Daily monitoring of diagnosis compliance and the reasons for any gaps to facilitate corrective actions with parties involved v Electronic Claim Management Monitoring & System Performance Assurance: Daily monitoring of electronic claim management and ensuring the system is executed as expected. v Revenue Cycle Training & Capacity Development: Participating in creating and updating the Revenue cycle training materials for all billing areas on and off campus v Revenue Cycle Inquiry Management & Vendor Communication: Participate in responding to enquiries that may be raised by Meditech on Revenue cycle matters v Dictionary Management, Denial Code & Account Exception Resolution: Daily monitoring of system assigned dictionaries and resolving denials codes & Invalid accounts. v Perform any other duties as may be requested by the department leadership. Qualifications and skills required: v CPA (K)/ ACCA or bachelor’s degree in finance/ commerce or a Business-related field. Added advantage if possessing both v KCSE Mean grade C v A minimum of 3 years’ experience in a busy Accounting/Credit Management department. v Exposure in systems implementation and Proficient in MS Office Suite v Excellent communication skills both written and oral. v Excellent customer service skills. v Good interpersonal skills: Ability to build relationships among team members. v Ability to work under pressure and meet stringent deadlines. v Physically fit and able to sit for long hours. v Accuracy & efficiency in handling demanding workload. v Knowledgeable and can perform routine/non routine assignments.

Responsibilities

The Entitlement Officer supports Revenue Cycle operations by managing Meditech system configurations and resolving billing, denial, and claim processing issues. They are responsible for monitoring diagnosis compliance, managing electronic claims, and developing training materials for billing staff.