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Entrenchment Banker at Standard Bank - UK

Gaborone, , Botswana -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Activation, Onboarding, Cross-selling, Client Retention, Outbound Capability, Virtual Capability, Banking Processes, Product Knowledge, Customer Understanding, Data Interpretation, Rapport Building, Client Experience Improvement

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To execute all Personal Banking entrenchment activities and meet set Key Performance Indicators (KPIs) (e.g., activation, onboarding, cross-sell, retention, etc.) through an outbound and/or virtual capability in order to reduce client attrition and improve on doing more with Personal Banking clients. To improve client experience through entrenchment. Qualifications Type of Qualification: First Degree Field of Study: Business Commerce or equivalent Experience Required Personal Banking Personal and Private Banking 3-4 years Experience in branch banking or contact centre environment with good understanding of bank processes, policies and products. Additional Information Behavioural Competencies: Adopting Practical Approaches Articulating Information Challenging Ideas Convincing People Developing Expertise Embracing Change Empowering Individuals Establishing Rapport Interpreting Data Producing Output Providing Insights Pursuing Goals Technical Competencies: Application & Submission Verification Banking Process & Procedures Customer Acceptance & Review Customer Understanding Processing Product Knowledge Business Segment: Personal & Private Banking

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Responsibilities

Execute Personal Banking entrenchment activities including activation, onboarding, and cross-selling to reduce client attrition. Focus on improving the overall client experience through outbound and virtual engagement capabilities.