Are you looking to kick-start your career in finance or administration? We’re looking for an Entry-Level Collections Specialist to join our Payments team in Ghent. This is a great opportunity for someone with 1+ year of administrative or office experience who’s ready to learn, grow, and take on a new challenge in a fast-paced, supportive environment.
As a Collections Specialist, you’ll work closely with our team to support payment recovery efforts and provide an excellent customer experience. This position is perfect for someone detail-oriented, organized, and confident communicating with customers via phone and email.

WHO WE ARE:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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WHAT YOU’LL BE DOING:

Support the collections process by contacting customers via phone and email to discuss outstanding balances.

• Show empathy and professionalism when assisting customers, helping them find realistic and fair solutions.
• Document customer communications and payment arrangements accurately in our systems.
• Work with other internal teams (Product, Billing, Support) to resolve customer issues and ensure smooth recovery processes.
• Learn and follow internal procedures and compliance requirements related to collections.

• Assist in identifying basic trends in customer responses or payment issues and share observations with the team.

Minimum 1 year of experience in an administrative, customer service, or office-based role (experience in finance or collections is a bonus, but not required).

• Strong communication skills in English and Flemish/Dutch, both written and verbal.
• Good organization skills and attention to detail when working with customer records and data.
• Comfortable working in a team environment and willing to learn new tools and processes.
• Interest in finance, payments, or customer service