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Entry Level Customer Service Agent at Alphabe Insight Inc

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Attention To Detail, Computer Skills, Patience, Professionalism

Industry

Public Relations and Communications Services

Description

Company Description About Us Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company—we’re your partners in turning ideas into impact and brands into legends. Job Description Job Description: We are excited to announce an opening for the Entry Level Customer Service Agent position at our dynamic company. As a vital part of our customer service team, you will be the first point of contact for our valued customers, ensuring they receive top-notch assistance through various communication channels such as phone, email, and live chat. Responsibilities Manage customer inquiries via phone, email, and chat promptly and professionally. Provide accurate information about products and services to assist customers effectively. Resolve customer complaints by identifying issues, researching solutions, and following up as needed. Maintain customer records and update information in the database regularly. Escalate complex issues to the appropriate department when necessary to ensure swift resolution. Collaborate with team members to share knowledge and improve customer service procedures. Qualifications High school diploma or equivalent; college degree preferred but not required. Strong verbal and written communication skills with a friendly and positive attitude. Ability to handle challenging customer interactions with patience and professionalism. Basic computer skills and familiarity with customer service software is a plus. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment while maintaining quality standards. Additional Information Competitive salary Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development and advancement

Responsibilities

As an Entry Level Customer Service Agent, you will manage customer inquiries through phone, email, and chat. You will also resolve complaints and maintain customer records.