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Entry Level Customer Service Assistant at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

24.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Empathy, Adaptability, Record Keeping, CRM Systems, Computer Proficiency

Industry

Public Relations and Communications Services

Description

Company Description Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company—we’re your partners in turning ideas into impact and brands into legends Job Description Job Description: We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support as they navigate our offerings. The ideal candidate is a friendly and patient individual, eager to learn and adapt in a fast-paced environment. Responsibilities Respond to customer inquiries via phone, email, and chat in a professional manner. Provide accurate information regarding products and services to customers. Assist in troubleshooting common issues and provide effective solutions. Maintain detailed records of customer interactions and transactions. Follow up with customers to ensure their inquiries have been resolved satisfactorily. Qualifications Requirements High school diploma or equivalent; prior customer service experience is a plus but not required. Strong verbal and written communication skills. Ability to handle customer complaints with empathy and professionalism. Familiarity with CRM systems and practices is advantageous. Proficient in using computers and basic software applications. Additional Information Competitive salary Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development and advancement Compensation: USD 17.00 - USD 24.00 - hourly

Responsibilities

The assistant will serve as the primary contact for customers, professionally handling inquiries via phone, email, and chat regarding products and services. Key duties include troubleshooting common issues, providing effective solutions, and maintaining detailed records of all customer interactions.