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Entry Level-Customer Service Representative at ADF Medical Services Inc.
New York, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Communication skills, Patient support, CRM software, Data documentation, Problem resolution, HIPAA compliance, Phone support, Email support, Chat support, Interpersonal skills

Industry

Advertising Services

Description
JOB OPENING — Customer Service Representative (Entry Level) ADF Medical Services Inc. We're hiring a motivated and enthusiastic Entry Level Customer Service Representative to join our patient support team. No prior medical experience needed — just a positive attitude, great communication skills, and a genuine desire to help people. If you're ready to start your career in healthcare customer service — this is your chance! Role: Customer Service Representative (Entry Level) Department: Customer Support & Patient Services Location: Fully Remote 🕐 Type: Full-Time / Part-Time Respond to patient and client inquiries via phone, email, and chat channels Provide basic information on services, appointments, billing, and general support Direct complex or sensitive inquiries to the appropriate team or department Document all interactions accurately in our CRM and support systems Follow up with patients and clients to ensure satisfaction and resolution Follow company scripts, guidelines, and communication standards Maintain strict patient confidentiality in accordance with HIPAA guidelines Participate in paid training, onboarding, and ongoing coaching sessions What We Offer: Competitive starting pay Paid training and onboarding Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible scheduling options Mentorship and ongoing support from team leaders Clear path for career growth within ADF Medical Services No experience needed — we will train you
Responsibilities
The representative will respond to patient and client inquiries via phone, email, and chat while documenting interactions in the CRM. They are also responsible for providing information on services, billing, and appointments while maintaining strict HIPAA confidentiality.