Entry-Level Customer Service Representative at GEM

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Face-to-face communication, Brand representation, Interpersonal skills, Public speaking, Marketing strategy execution, Relationship building, Adaptability, Team collaboration, Leadership potential, Promotional marketing, Event management

Industry

Non-profit Organizations

Description

We are hiring a motivated, career-focused Customer Service Representative to join our rapidly growing team. This is an entry-level, on-site position centered around face-to-face customer engagement at live events, brand activations, and promotional marketing campaigns. As demand continues to grow for experiential marketing and national brand partnerships, we are seeking enthusiastic individuals who are ready to build long-term careers in customer service, marketing, and leadership development. Why This Role Matters As a Customer Service Representative, you are the front line of the customer experience. You will help shape how people connect with well-known brands through real-time, in-person interactions at events and activations. This role is ideal for individuals who want to develop communication skills, gain hands-on marketing experience, and grow into leadership positions over time. Key Responsibilities Deliver high-quality, face-to-face customer service at live events and promotional campaigns Represent client brands with professionalism, energy, and consistency Engage with customers to build awareness, trust, and brand loyalty Support execution of marketing and promotional event strategies Clearly communicate product details, services, and promotional offers Work collaboratively with team members and event leadership to ensure smooth operations Maintain a customer-first approach in fast-paced, public-facing environments What We Offer Paid training led by experienced managers and leadership teams Hands-on experience in live events, marketing, and customer engagement Opportunities for travel and participation in regional/national campaigns Flexible scheduling options depending on event needs Involvement in community outreach and charitable initiatives Clear advancement pathways into leadership and management roles Who We're Looking For Individuals with experience in customer service, retail, hospitality, or food service (preferred but not required) Strong verbal communication and interpersonal skills Positive, outgoing, and adaptable personality Team-oriented mindset with leadership potential Motivated to grow in a fast-paced, performance-driven environment Comfortable working in face-to-face, event-based settings Ideal Background Experience This role is well-suited for candidates with experience in: Retail or sales associate positions Restaurant, hospitality, or customer-facing service roles Event promotions, brand ambassador work, or marketing activations Entry-level client services or support roles No prior marketing experience is required—full training is provided for all qualified candidates. Career Growth Opportunities We believe in promoting from within and developing future leaders. This position can lead to advancement in areas such as: Customer Relations & Client Services Event Marketing & Brand Promotions Sales & Business Development Team Leadership & Management Roles Through structured training, mentorship, and real-world experience, you'll have a clear path to grow within the organization.

Responsibilities

The representative will deliver high-quality, face-to-face customer service at live events and promotional campaigns to build brand awareness and loyalty. They will also work collaboratively with the team to execute marketing strategies and clearly communicate product details to the public.