Entry Level Help Desk Support Technician at TeamLogic IT Richmond VA

Johns Creek, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Microsoft 365, Networking, Active Directory, Azure AD, Troubleshooting, Documentation, Endpoint Security, VPN, Communication, Team Collaboration, Service Desk, Problem Solving, Time Management, Learning

Industry

IT Services and IT Consulting

Description

Benefits: Free food & snacks Free uniforms Opportunity for advancement Paid time off Training & development TeamLogic IT Marietta is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an early-career IT professional who is eager to grow technical skills while supporting small and mid-sized business clients in a fast-paced MSP environment. The Help Desk Support Technician serves as a first point of contact for client technical issues, delivering high-quality customer service while learning and applying TeamLogic IT standards, tools, and processes across Microsoft-based environments. This role requires on-site availability and local residence in Marietta, Kennesaw, or Acworth, Georgia. Essential Duties & Responsibilities Service Desk & Client Support Provide Tier 1 technical support to end users via phone, email, and remote support tools Troubleshoot common workstation, application, printer, and connectivity issues Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint Perform basic user account tasks such as password resets, MFA assistance, and new user setup Endpoint & Systems Support Install, configure, and support Windows and macOS workstations Assist with device onboarding, imaging, and endpoint security deployment Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures Escalate advanced or unresolved issues according to TeamLogic IT standards Networking & Connectivity (Foundational) Troubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflicts Assist senior technicians with networking tasks as assigned Properly document and escalate complex network issues Security & Compliance Awareness Assist with endpoint patching, antivirus alerts, and security hygiene tasks Follow TeamLogic IT security policies and client compliance requirements Support vulnerability remediation activities under supervision Documentation & Process Accurately document all work performed in Autotask PSA Maintain asset and configuration records Contribute to internal documentation and knowledge base articles Adhere to SLAs, change management, and operational procedures Team Collaboration Work closely with senior technicians and engineers Participate in training, onboarding, and professional development Support continuous service improvement initiatives Required Qualifications 0–2 years of professional, academic, or internship experience in information technology Foundational knowledge of: Windows operating systems Microsoft 365 applications Basic networking concepts (TCP/IP, DNS, DHCP) Strong customer service skills and professional communication abilities Ability to follow documented procedures and manage multiple priorities Willingness to learn and grow in a structured MSP environment Must maintain a clean driving record, with no moving violations or major infractions within the past three (3) years, and meet company vehicle and insurance eligibility requirements Valid driver’s license and reliable local transportation Preferred Qualifications Prior help desk or MSP experience Exposure to Active Directory, Azure AD (Entra ID), or VPN tools Entry-level certifications Familiarity with ticketing systems such as Autotask, ConnectWise, or similar Military or veteran experience is a plus Career Growth This role is an entry point into TeamLogic IT’s technical career path, with advancement opportunities into: Level 2 Service Desk Technician Systems Administrator Network or Security Engineering roles Advancement is based on performance, technical growth, and certification achievement. Flexible work from home options available.

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Responsibilities

The Help Desk Support Technician serves as the first point of contact for client technical issues, providing Tier 1 support and troubleshooting various technical problems. This role involves assisting with Microsoft 365 applications and performing basic user account tasks.