Entry-Level IT Helpdesk Support Specialist at Tech Systems

Town of Wappinger, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

22.0

Posted On

23 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Troubleshooting, Connectivity Troubleshooting, Windows Workstations, Office 365, User Account Management, Ticketing Systems, Onboarding And Offboarding, Technical Support, Communication Skills

Industry

IT Services and IT Consulting

Description

Entry-Level IT Helpdesk Support Specialist Location: On-site – Wappingers Falls, NY (5 days/week) Schedule: 35 hours/week Pay Rate: $22/hour Employment Type: Contract-to-Hire About the Role This is a great opportunity to kickstart your IT career in a white‑glove helpdesk support environment with a well‑known, highly respected organization whose technology supports healthcare professionals and emergency responders. This role is fully on-site and focused on providing high‑touch, professional support to internal users. It’s well suited for someone early in their IT career who has relevant technical knowledge and wants hands-on experience in a structured, professional environment with long-term growth potential. What You’ll Be Doing Provide first-level, white‑glove helpdesk support to internal users Troubleshoot basic hardware, software, and connectivity issues Support Windows workstations, Office 365, email, and user accounts Assist with onboarding and offboarding tasks, including account setup and equipment preparation Log, track, and update tickets in a ticketing system Escalate issues appropriately to higher-level support teams Deliver professional, polished, user-facing support at all times What We’re Looking For IT-relevant background or exposure, such as: IT coursework or an associate degree in IT, OIT, or a related field Entry-level helpdesk, IT support, internship, or technical experience Technical training or certifications Foundational understanding of desktop and helpdesk support concepts Strong communication skills and comfort supporting end users Ability to work on-site in Wappingers Falls, NY, five days per week Nice to Have (Not Required) IT certifications (CompTIA A+, Google IT Support, etc.) Experience with a ticketing system Exposure to professional, corporate, or regulated IT environments Why This Role $22/hour with contract-to-hire potential 35-hour work week Entry-level, white‑glove helpdesk experience Stable, mission-driven organization Clear opportunity to build foundational IT skills and grow long-term Job Type & Location This is a Contract to Hire position based out of Wappingers Falls, NY. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Wappingers Falls,NY. Application Deadline This position is anticipated to close on Jun 5, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Responsibilities

Provide first-level, white-glove technical support to internal users by troubleshooting hardware, software, and connectivity issues. Manage user accounts, handle onboarding/offboarding tasks, and track issues through a ticketing system.