Job Title: Entry-Level IT Helpdesk Technician
Location: Moulton, AL
Job Type: Full-Time
Schedule: Monday through Friday, 8:00 AM – 4:00 PM

ABOUT COUNTRY BROOK DESIGN

At Country Brook Design, we pride ourselves on innovation, quality, and a supportive work environment. Located in Moulton, Alabama, we specialize in crafting and distributing webbing products and pet accessories. As our team grows, we’re seeking a reliable, tech-savvy individual to join us as an Entry-Level IT Helpdesk Technician.

POSITION OVERVIEW

This is a hands-on, entry-level role designed for individuals looking to start a career in IT. You’ll be the first point of contact for technical support within the company, assisting with hardware and software troubleshooting, account setups, and maintaining day-to-day IT operations. You’ll gain exposure to both Windows and Linux environments while learning real-world skills in a professional but friendly setting.

• Provide first-line support to employees for basic IT issues and questions
• Troubleshoot and resolve hardware and software issues on Windows and Linux workstations
• Assist with setup and maintenance of employee computers, printers, and related equipment
• Manage user accounts and access using Google Workspace (Gmail, Drive, Docs, etc.)
• Monitor and respond to helpdesk requests in a timely and professional manner
• Document support processes and solutions for future reference
• Collaborate with IT staff on larger projects and system upgrades
• Maintain a tidy and organized work area for IT equipment and tools