Entry-Level IT Support Specialist at Appalachian Mountain Health

Asheville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, EHR Systems, Network Connectivity, Account Management, Documentation, Hardware Installation, Software Configuration, Data Privacy, Security Compliance, Analytical Skills, Problem-Solving, Attention to Detail, Team Collaboration, Communication Skills

Industry

Hospitals and Health Care

Description

Description The Entry-Level IT Support Specialist provides technical assistance and support to staff across the organization to ensure reliable, secure, and efficient use of technology systems. This role is ideal for a motivated individual seeking to begin a career in healthcare IT, with opportunities to develop technical skills while supporting systems that directly impact patient care. Requirements KEY ACCOUNTABILITIES Essential Duties and Responsibilities Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment Assist users with account management, software, hardware, and network connectivity. Troubleshooting to support end-users with technical issues Support electronic health record (EHR) systems and other healthcare applications under supervision Create, manage, and document support tickets in the IT service management system Install, configure, and update hardware and software according to organizational standards Assist with user account setup, password resets, and access management Follow and monitor healthcare data privacy and security requirements (e.g., HIPAA) in all IT activities including remote access infrastructure Escalate complex issues to senior IT staff as needed Participate in system upgrades, maintenance, and IT projects including network diagrams, procedures and user guides Monitor network performance, identify potential issues, and assist in the implementation of adjustments to ensure optimal network operations. Maintain accurate documentation of procedures and solutions EDUCATION/EXPERIENCE Required: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) Basic understanding of computer hardware, operating systems (Windows and/or macOS), and common office applications Strong customer service and communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users Ability to follow procedures and work in a regulated environment. With the ability to work independently, self-motivated and proactive Willingness to learn healthcare systems, terminology, and compliance requirements Preferred: Internship, coursework, or hands-on experience in IT support or help desk environments Familiarity with network infrastructure components, including switches, routers, firewalls wireless access points, and healthcare applications or EHR systems Basic knowledge of system administration on Windows platforms networking concepts and cybersecurity principles Relevant certifications Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively Attention to detail and documentation Ability to prioritize tasks in a fast-paced environment Team-oriented with a collaborative mindset Professionalism and discretion when handling sensitive information WORK ENVIRONMENT Required travel to all AMH sites as needed Primarily office or clinical environment May require occasional after-hours or on-call support Adherence to organizational safety and security policies .

Responsibilities

The Entry-Level IT Support Specialist provides first-level technical support for various devices and assists users with technical issues. They also support EHR systems and manage support tickets while ensuring compliance with data privacy and security requirements.