Join our dynamic team in a multifaceted role that blends technical prowess, creative troubleshooting, and exceptional customer service. This role opens doors to diverse opportunities in sales, pre-sales, installation, training, and on-site engagements as your experience flourishes.

CANDIDATE PROFILE:

We are seeking an ideal candidate with a strong emphasis on customer service in the realm of Electronic Point of Sale (EPOS) and Stock Control software.

The ideal candidate should demonstrate the following:

• A robust commitment to customer service, with a focus on exceeding client expectations.
• Skilled in having practical discussions that lead to solutions and working well with both technical and non-technical team members to meet customer needs.

RESPONSIBILITIES:

As a Customer Support Engineer, your key responsibilities will encompass:

• Identifying, resolving, documenting, and tracking all client inquiries.
• Deliver top-notch customer care through telephone, remote access support and in person.
• Orchestrating seamless software installations and providing comprehensive user training.

To thrive in this role, you must meet the following criteria:

• Eligibility to work in the Republic of Ireland.
• Possession of a full driving license and the ability to travel across Ireland or further afield.
• Proficiency in both spoken and written English, given the high degree of customer interaction