Entry Level Service Desk Analyst - 2/23 Start at Frontline Managed Services

Creve Coeur, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

15.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Diagnosis, Remote Access Tools, User Administration, Troubleshooting, Knowledge Base Utilization, Ticket Management, Communication, Typing, Team Collaboration, Critical Thinking, Detail Orientation, Decision Making

Industry

Legal Services

Description

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. Position Overview As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research. You will use a variety of remote access, user admin, and related tools. What You’ll Do · Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues. · Deliver support via phone, email, and chat. · Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles, prior incident history, peer input, or by routing to the appropriate escalation tier. · Leverage screen-sharing and remote-control tools to validate, gather, and assess the reported problem. · Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow-up by the Service Desk or downstream teams. · Maintain consistent, reliable attendance. What You Bring · High school diploma or equivalent required. · Clear, professional communication—strong verbal, written, and accurate typing skills. · Reliable team player who collaborates effectively in a group setting. · Consistently professional with colleagues and end users; remains composed in a fast-paced, sometimes stressful situations. · High initiative and follow-through; strong critical thinking; manages multiple priorities in a detail-oriented, high-volume environment and makes decisions based on research. Not Sure You Meet Every Requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience. Join Us At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve. Pay: $15.00 per hour Expected hours: 37.5 per week Schedule: 8-hour shift, Weekends as needed Benefits: · $1,000 Sign-On BONUS · 401(k) Matching · Dental insurance · Health insurance · Health savings account · Paid Time off · Referral program · Vision insurance “We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

Responsibilities

The analyst will serve as the initial point of contact for clients facing technical difficulties, responsible for quickly diagnosing issues and performing preliminary research using various administrative and remote tools. Responsibilities include providing support via phone, email, and chat, troubleshooting problems using knowledge bases, and accurately documenting all requests in tickets for escalation or follow-up.