REQUIREMENTS

• Candidate must possess at least a bachelor’s degree (preferably B.Sc. in Engineering, Computer Science or Business), that will be conferred by the time you start your employment with Quorum Software.
• 0-1 years professional experience in a software support environment and/or up to 1 years in an upstream oil and gas technical role
• Working knowledge of Enersight or PetroVR platforms is desirable
• Proficient in Microsoft Office products
• Familiarity with Excel, VBA, SQL and relational databases
• Fluent in English, both written and verbal

• Ensure our clients get fast and accurate product support. Initially, your focus will be supporting our Enersight and PetroVR products, with opportunity for expansion to our other products
• Respond to and resolve client incidents via Salesforce Service Cloud, email, telephone, WebEx, Microsoft Teams, with end-to-end responsibility
• Follow technical support practices in the areas of quality, knowledge centred support and resolution timeframes while continuing to investigate new innovative ways for improving processes
• Achieve customer care metrics on first response and average resolution times to ensure a positive customer experience
• Build client relationships and lead multi-level conversations within an organization
• Collaborate with internal Quorum Software teams, such as development and consulting, to escalate and resolve client issues
• Contribute to and conduct internal and external training for product and specialty learning, including video production
• Contribute to our knowledge base by identifying and documenting common issues along with the steps to resolution
• And other duties as assigned.