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Entry Level Technical Support Engineer at Microsoft

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Solving, Customer Service, Collaboration, Log Analysis, SQL, Coding, Development, AI Technologies, Multicultural Teamwork, Communication, Feedback, Process Improvement, Case Management, Technical Consulting

Industry

Software Development

Description

Product/Process Improvement: Uses available tools to deliver solutions for customer issues of limited scope. Identifies potential defects and escalates to more senior engineers to resolve. Follows processes provided by the business. Provides feedback to improve products to more senior engineers or technical advisors. Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems. Ensures customers stay informed as to the status/solution of their issue. Handles customer issues through collaboration, resolution, or escalation. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools. Bachelor's degree in Computer Science, Information Technology (IT), or related field o OR 1+ years of technical support, technical consulting experience, or information technology experience o OR Certifications in SQL, coding, development, or other related certifications Experience working in a multicultural or global team environment Ability to read, write and speak fluent English Experience working in a customer service environment, retail, sales, etc Experience in using innovative technologies such as AI in every day life. Experience working in a dynamic team environment. Experience with problem solving and providing solutions to customers

Responsibilities

The Entry Level Technical Support Engineer will deliver solutions for customer issues of limited scope and collaborate with senior engineers for defect resolution. They will ensure customers are informed about the status of their issues and work on moderately complex technical problems.