Entry-Level Volvo Automotive Service Advisor at Lovering Auto Group

Concord, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

50000.0

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Teamwork, Reliability, Positive Personality, Self-Starter, Detail-Oriented, Computer Proficiency, Work Ethic, Advising, Repair Order Processing, Consultation

Industry

Motor Vehicle Manufacturing

Description

Position Name: Entry-Level Automotive Service Advisor Location: Concord, NH Company: Lovering Volvo Cars Concord Position Description: Lovering Volvo is looking for a Service Advisor to join our team. This is a customer service position in a fast-paced, team environment. This person is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently. Compensation: $40,000 -$50,000 annually Job Responsibilities: Handle telephone and web inquiries regarding service work and appointments Provide an EXCELLENT customer service experience Prepare and process repair orders Advise customers on the care of their vehicles Consult with technicians regarding required repairs Review repair orders to ensure that the work has been completed and additional work required is noted Explain completed work and charges to customers Maintain high customer satisfaction standards Maintain a professional appearance Job Requirements: Previous automotive experience is preferred but not required Customer service skills – the desire to go above and beyond for your customers Excellent communication skills – candidate needs to be a clear and confident communicator Team oriented – our environment encourages teamwork, when each of us succeed, we all succeed Reliable – the team around you can depend on you to be on time and to perform your job well Positive personality – we like to have fun and we like people who want to have fun with us. The glass is always half-full! Desire to grow within our organization Self-starter Detail-oriented Proficient with using computer systems, with experience using CDK a plus Strong work ethic What We Will Provide for You: Competitive pay Paid factory training and in-house training program 3 weeks paid time off in the first year Employee matching 401K program Medical, vision and dental benefits (Anthem Blue Cross Blue Shield; company pays 50%) Higher education tuition assistance Employee purchase discounts Focus on employee wellness About Us: We are different from the typical car dealership. Or at least that's what our employees and customers think. We are in business because we know how to make buying and servicing a vehicle fun and easy. It starts with being transparent from the moment customers visit our website through when they take delivery of their new car. The living proof is in our reputation. We've been consistently rated Best Auto Dealer by Best of Surveys. We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Responsibilities

The Service Advisor is responsible for managing customer communication regarding vehicle repair and maintenance needs, ensuring all service work is completed correctly and efficiently. This includes handling inquiries, preparing repair orders, consulting with technicians, and clearly explaining completed work and associated charges to customers.