QUALIFICATIONS

The environmental services department must be directed by a qualified professional who:

• Preferably has an Associate Degree or equivalent combination of relevant education and experience. And:
• Has at least three years of supervisory experience (preferably in a healthcare facility in environmental services).
• Has the ability to read and interpret documents such as rules, equipment operating and maintenance instructions and procedure manuals.
• Has the ability to write routine reports and correspondence.
• Possess mathematical skills such as ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percentages.
• Has knowledge of pertinent regulatory agencies and other policies, codes, standards and regulations.
• Has knowledge of infection control techniques.

PERSONAL SKILLS AND TRAITS DESIRED/ PHYSICAL REQUIREMENTS/WORKING CONDITIONS

• Ability to read, write, speak and understand the English language.
• Must be a supportive team member, contribute to and be an example of teamwork.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to deal tactfully with personnel, residents, patients, family members, visitors, government agencies/personnel and the general public.
• Must have patience, tact, and willingness to deal with difficult residents, patients, family and staff.
• Must possess outstanding organization and leadership skills, thorough understanding on management theories, and willingness to work harmoniously with and supervise other personnel.
• Must be able to move intermittently throughout the workday.
• Ability to maintain good balance, stand for prolonged periods of time, and have good hand dexterity.
• Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.
• Must be able to push, pull, carry, and lift at least 40 pounds.
• Must not pose a threat to the health and safety of other individuals in the workplace.
• Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status to various infectious diseases.
• Ability to work beyond normal working hours and on weekends and holidays when necessary.
• Ability to assist in evacuation of residents and patients during emergency situations.
• Subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis.
• May be subject to falls, burns from equipment, and/or odors throughout the day; encounter reactions from dust, disinfectants, and other air contaminants.
• May be subject to hostile or emotional residents, patients, family members, visitors or personnel.
• Ability to work independently as well as part of a team, and to organize, plan, and manage time effectively to complete assignments.
• Effective verbal and written communication skills and ability to exercise judgement.
• Ability to maintain composure in stressful situations.
• Ability to coordinate and conduct meetings, set and achieve goals.
• Adaptable, friendly, polite, courteous and caring attitude.
• Must be able to follow oral and written instructions.
• Must be organized and efficient.
• Basic computer skills, including ability to navigate Outlook, Word, and Excel.
• Subject to frequent interruptions.
• Communicates with medical and nursing staff, and other departments.
• Subject to call-back during emergency conditions.

ESSENTIAL FUNCTIONS

• The Environmental Services Manager is responsible for efficiently managing the facility?s housekeeping and laundry operations and the Environmental Services staff. The primary function of this position is to ensure patients and residents enjoy a clean and orderly environment at all times.
• Authority to make administrative decisions with regard to the hiring, training and assignment of personnel, recommending employee promotions and terminations.
• Develops systems and programs for maximizing the effectiveness of the housekeeping functions.
• Performs regular daily, weekly and monthly environmental services inspections in order to ensure the facility is maintained in a safe and sanitary manner according to facility policy.
• Oversees the purchases of cleaning supplies, chemicals, paper products, office supplies, and departmental equipment as needed to meet department demands.
• Obtains necessary equipment and supplies and provides for their accessibility through organized storage.
• Evaluates new products while adhering to guidelines and national services standards.
• Prepares and properly maintains required records, reports and evaluations.
• Maintains required records and reports as outlined in the policies and procedures of the Environmental Services Department.
• Adheres to local, state and federal environmental, health and safety regulations.
• Participates in facility disaster planning efforts including, ensuring staff participation in regular fire drills as required by state statute, maintaining emergency supplies, and performing all staff training.
• Refers decisions that require policy changes and approval of outside contracts to the Administration.
• Consistently follows a written, current master cleaning plan for the entire facility.
• Reviews and evaluates the work performance of assigned personnel as well as counsels/ disciplines assigned personnel according to the established company personnel policy.
• Assists and fills in as needed to ensure daily tasks in all departments are completed on a daily basis.
• Attends Department Head, Safety, Infection Control, department, in-services, and other various meetings.
• May be required to travel to attend work-related meetings and educational opportunities.
• Carries out other duties as assigned by the COO and/or CEO.

ADDITIONAL TASKS

• Treats all residents and patients with dignity and respect. Promotes and protects all residents? and patients? rights.
• Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines.
• Follows appropriate safety and hygiene measures at all times to protect residents, patients, and themselves.
• Understands and demonstrates knowledge of infection control practices, Universal Precautions, OSHA Blood Borne Pathogen Standard, and follows compliance with established policies and procedures.
• Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
• Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or CEO.
• Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator. Protects residents and patients from abuse and cooperates with all investigations.
• Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy.
• Participates in all life safety and emergency drills and trainings. Fulfills responsibilities as assigned during implementation or activation of the facility?s emergency plan.
• Reports work-related injuries and illnesses immediately to supervisor.
• Follows established infection control policies and procedures.
• As a condition of employment, completes all assigned training and skills competency.