Environmental Services Supervisor at SC AQUARIUM

Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

22.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Scheduling, Training Coordination, Customer Service, Conflict Resolution, Deescalation, Communication, Leadership, Inventory Management, Purchasing, MS Office Proficiency, Chemical Safety, First Aid, CPR, Operating Cleaning Equipment

Industry

Non-profit Organizations

Description

Job Summary: This position coordinates and supervises the daily activities of the Environmental Services Department. Essential Functions: * Adhere to South Carolina Aquarium Policies & Procedures. * Develop and maintain a highly qualified, motivated and diverse staff. * Schedule staff for efficient operations during and outside of operational hours; review and approve employees’ hours worked. * Coordinate and execute regular training for all ES team members. * Provide staff feedback on team performance. * Provide customer service to guests and manage guest concerns. * Support ES operations during large and/or complex special events. * Help prepare and reset the building during weather-related events that affect operations. * Administer a new task and request management system. * Develop and maintain standard operating procedures for the department. * Manage department inventory. * Responsible for purchasing and purchasing reconciliation for department. * Assumes responsibilities of Environmental Services Associates as needed. * Must be able to work 40 hours a week (including weekends), which may include holidays and some overtime. Other Duties and Responsibilities: * Active member of the Aquarium’s Safety Team and Operations Team. * Supports the mission by participating in Aquarium sponsored programs and events on a regular basis. * Support the team structure of the organization by remaining responsive to the needs of the management and supervisors, filling in when and where needed. * Attend South Carolina Aquarium full staff and departmental meetings when requested. Knowledge, Skills and Abilities: * Knowledge and ability to operate and repair cleaning equipment. * Proficient in all MS Office Products including Excel, Word, PowerPoint, Access, Outlook * Strong conflict resolution and deescalation skills * Strong communication skills * Ability to interact professionally with visitors and staff personnel. * Ability to coordinate and work with front-line staff in a fast pace, changing, work environment. * Excellent communication, Customer service and leadership skills. * Knowledge of a variety of floor surfaces to include terrazzo, tile and carpet. * Working knowledge of chemical usage and SDS. * First Aid and CPR certified or willingness to be trained Education and Experience Required: * High School Degree or GED. * Leadership experience. Licenses & Certifications Required: * N/A Supervision of Others: * Environmental Associates * Environmental Lead Physical Requirements: Requires average walking, standing, bending, stooping, and crouching, climbing ladders, sitting, kneeling, balancing, pushing and pulling, crawling, working with tools, computer tasks and phone usage; should be able to lift/carry at least 50 lbs. Hazardous Requirements: Average exposure to minor or severe cuts; falls; falling objects; hazards to eyesight, hearing and sense of smell; and tight spaces. Often requires use of personal protective equipment due to exposure to chemicals, hazardous materials, and blood borne pathogens. Working Conditions: This position requires works in both an office environment and outdoors, sometimes in extreme weather including both hot and cold; requires weekend and late-night work as needed; requires contact with customers, the general public, and outside vendors; requires carrying a cell phone and radio. Weekends are required (Saturday and Sunday). Open to either 10-hour work shifts (4 days) or 8-hour work shifts (5 days). Position will include working some opening and closing shifts that fall before and after normal operational hours.

Responsibilities

This role involves coordinating and supervising the daily activities of the Environmental Services Department, including staff scheduling, training, performance feedback, and managing guest concerns. The supervisor will also handle department inventory, purchasing, developing standard operating procedures, and supporting operations during special or weather-related events.