EOC Operator at CSA Global LLC

Millington, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

EOC Operation, Electronic Documentation Workflows, Kofax Duplex Scanner, Kofax Ascent Capture, Solarwinds, System Center Operations Manager, System Center Service Manager, MS Workstation Administration, SharePoint, FlankSpeed Teams, UiPath Automation, Microsoft Office Suite, Visio, Project, Secret Clearance, System Administration

Industry

IT Services and IT Consulting

Description

Description Client Solution Architects (CSA) is currently seeking an EOC Operator to support our program in Millington, TN. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. How Role will make an impact: Operate and support EOC electronic documentation workflows, including daily intake, processing, and validation of captured outputs using Kofak Duplex Scanner and Kofax Ascent Capture. Monitor service health and operational conditions that impact EOC processing using Solarwinds and System Center Operations Manager (Microsoft), escalating issues and documenting impacts as needed. Manage EOC tickets and service actions in System Center Service Manager (Microsoft), including status updates, technician notes, handoffs, and closure documentation. Administer and troubleshoot MS Workstation systems used for EOC operations, restoring service quickly and maintaining readiness for production processing. Maintain EOC reference materials, SOPs, and controlled documentation repositories in SharePoint to keep procedures current and retrievable. Coordinate shift communications, updates, and issue triage through FlankSpeed Teams to maintain awareness and drive timely resolution. Use UiPath to automate repeatable EOC tasks (for example, routing, notifications, and status updates) to reduce manual effort and improve consistency. Produce EOC reports, workflow diagrams, and documentation using Microsoft Office Suite (Visio/Project). Requirements What you’ll need to have to join our award-winning team: Clearance: Must possess and maintain a Secret level clearance. 3 years of relevant experience in electronic documentation, system administration, network administration, or database administration. Document capture tools: Kofak Duplex Scanner, Kofax Ascent Capture. Enterprise tools: SharePoint, FlankSpeed Teams, Solarwinds, System Center Operations Manager (Microsoft), System Center Service Manager (Microsoft). Automation tools: UiPath. System administration: MS Workstation. Productivity tools: Microsoft Office Suite (Visio/Project).

Responsibilities

The EOC Operator will operate and support electronic documentation workflows, including intake, processing, and validation using Kofax tools, while monitoring service health via Solarwinds and SCOM. They will also manage service tickets in SCSM, maintain documentation in SharePoint, and use UiPath to automate repeatable tasks.