EOI - Contract Management & Service Agreement Support Officer at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

90767.0

Posted On

14 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contract management, Procurement, Service agreement support, SAP, Records management, Stakeholder engagement, Analytical skills, Problem-solving, Microsoft Office suite, Power Apps, BI, Reporting, Vendor management, Project coordination, Communication skills

Industry

Government Administration

Description

Contract Management & Service Agreement Support Officer Grade: Service NSW Grade 5/6 Employment Type: Full Time, Temporary role until 30th June 2026 Location: Sydney, Parramatta, Gosford. Hybrid working 2 days per week in an approved Office. About the Role: Are you an Procurement / Contract Administrator / Admin powerhouse looking to take your career to the next level? Working across ICT and indirect categories, and inter and intra governmental service agreements supporting the Contract Management & Service Agreement Team overseeing high-level business and support services to facilitate the efficient delivery of operations and services to meet stakeholder expectations and business objectives. This opportunity is within a high-volume and dynamic environment that spans a range of contract and agreement management and commercial activity where you will expand your skills and knowledge with the opportunity of owning your own initiatives. Agency Overview Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in 2013, Service NSW has successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork. Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 7-day-a-week phone service and an expanding network of service centres. Service NSW currently partner with over 70 agencies to offer over 1,300 NSW Government transactions. About the Team: Within Enterprise, Risk and Enablement Directorate, a cornerstone of centralised services for SNSW, specialising in Procurement & Assurance, Contracts & Agreements, Asset Management, and Property, Facilities & Fleet. The Contract Management & Service Agreement Team manages all commercial contracts and agreements from award to completion, including business unit and supplier relationship development, contract performance and risk management to achieve value for money and meet stakeholder expectations and business objectives. Working across SNSW agency contracts & agreements, this role is part of a collaborative team who value individual input and offers genuine flexibility. Responsibilities: Preparing correspondence including briefing notes and procurement documentation ensuring effective records management and reporting Processing new agreement requests and agreements lifecycle management. Maintain contract records in Commercial Application, and management of team inbox. Assist in the development of reports, tools and templates to ensure compliance with policies and procedures including internal controls. Assist in coordinating and responding to queries from internal and external stakeholders. SAP Processing Administration – Setting up new Vendors, raising PO and processing invoices. Support transition in and out of Vendors Software management and renewals, requesting usage reports and providing recommendations for reduction / cost saving QBR meeting preparation and Vendor & Team meeting minutes / action follow up Support team planning activities and updating of roadmap. Drive project initiatives for the uplift of agreements. Establish and maintain relationships and collaborative networks to deliver value for money and support optimal contract & agreement outcomes and on time delivery of projects and initiatives. About you: To be successful in this role, you will have: Demonstrated experience in or a proven understanding of procurement and contract management and / or agreements – essential. Government Experience Desirable Well-developed written communication and interpersonal skills, including the preparation of briefing notes, procurement and technical documents Experience with SAP – Setting up new vendors, PO and Invoice Processing Ability to liaise, consult and negotiate with a range of stakeholders Good level of conceptual, analytical and problem-solving skills with the ability to identify and highlight key issues Proven ability to plan, prioritise and organise workloads to agreed timeframes A commitment to continuous improvement including learning new systems and processes Demonstrated experience with Microsoft Office suite and familiarity with power Apps and BI Applying is easy! When applying you need to: Provide a cover letter that outlines your motivation for applying for this position and how your skills and experience are relevant to the role. Adress the two targeted questions below (maximum of 2 pages): 1. Outline how you would support service improvement and efficiency across the contract management and service agreement team. 2. In this role you will be responsible for supporting the team in an environment of changing and competing priorities. Please elaborate on your experience in managing the expectations of team members and balancing competing priorities. Provide a resume that details your current and previous experience (maximum of 4 pages) Salary Grade XX, with the base salary for this role starting at 90,767 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Thomas Ting-Shelley via thomas.ting-shelley@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 20 April 2026 at 10am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact thomas.ting-shelley@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The role involves managing commercial contracts and service agreements, including processing documentation, maintaining records, and supporting vendor relationships. The officer will also assist in reporting, compliance activities, and coordinating with internal and external stakeholders to ensure efficient service delivery.