EOI - Customer Service Representative at myCareer - NSW Government

, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

71959.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Clear Communication, Empathy, Conflict Resolution, Professionalism, Time Management, Technical Proficiency

Industry

Government Administration

Description

Expression of Interest - Customer Service Representative SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading Employment Type: Ongoing - Part Time, 20 hours per week Locations: Bondi Service Centre Looking to build your customer service skills in a fast-paced, people-focused environment? This could be the opportunity for you! About Opportunity Join our busy Service Centre team and be at the heart of the customer experience. No two days are the same. You’ll support customers face-to-face, solve problems, and make a genuine difference with every interaction. About you You’re someone who: Thrives in a fast-paced, customer-focused environment Communicates clearly and confidently Brings patience, empathy, and a solutions-focused mindset Stays calm under pressure and enjoys helping people If you take pride in great service and being the person others rely on, we want to hear from you. What You’ll Be Doing Providing frontline support and guidance to customers Handling a wide range of enquiries with professionalism and care Working as part of a team to keep the centre running smoothly Resolving issues and complaints with accuracy and empathy Using systems and technology to manage customer interactions Eligibility: We welcome applications from: Current at-grade (grade 3/4) employees looking for mobility opportunities Current talent pool candidates from relevant recruitment activities (grade 3/4 or with similar capabilities) This is not a comparative assessment process, you must be at-grade or talent pooled to be considered as no talent pool can be created from this EOI process. How to apply Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date: Tuesday 26 May 2026 at 9:59am Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment@customerservice.nsw.gov.au Click Here to access the Role Description . For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact servicedeliveryrecruitment@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

Provide frontline support and guidance to customers face-to-face in a fast-paced service centre environment. Handle a wide range of enquiries and resolve complaints with accuracy and empathy using internal systems.