ABOUT US

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

ESSENTIAL REQUIREMENTS

• Demonstrated leadership and management skills for the delivery of services in a complex human service customer environment and sound strategic thinking capacity, management and administrative skills.
• Understanding of NSW Trustee and Guardian’s key services and customer base including experience working and/or supporting people with disability, vulnerable or older people.
• Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.

ABOUT THE ROLE

This is an exciting opportunity that will see you sit within the Property Service Centre. The Property Services team is collectively responsible for the delivery of high quality, consistent and timely services that are consistent with NSW Trustee and Guardian’s Customer Excellence Principles.
The primary purpose of the Manager, Property Rectification Project (PRP) is to provide leadership for the operations and management of the Property Rectification Team. The main objective is to reduce identified risks and oversee the PRP portfolio, ensuring necessary measures are undertaken to either restore customer properties to a safe and compliant condition and/or progress is made towards sale. The role is responsible for ensuring positive customer outcomes and provides advice, direction, recommendations, and decisions for NSWTG’s customers and key stakeholders.
For more information about the position, view the role description.

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccination

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability