ABOUT US

At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

ABOUT THE ROLE

This is an exciting opportunity to lead a team and drive digital innovation.
The Senior Manager, Development and Digital Products reviews, analyses and develops the organisation’s business intentions, services, processes and information needs to identify changes that lead to business improvements.
This role will lead a team of Business Analysts, Developers and third-party organisations to collaboratively deliver exceptional customer experiences you will ensure NSWTG systems are fit for both today and the digital future. The position requires a commitment to service delivery and the ability to drive continuous improvement.

As the Senior Manager, Development and Digital Products, you will:

• Provide advice about the feasibility and suitability of proposed solutions to optimise business performance by providing plain language advice on technical issues to non-technical audiences.
• Lead and manage a team to provide customer focused services through the development of platforms and products.
• Facilitate strong working relationships with key stakeholders to support collaboration, the exchange of information and issues management to build on existing relationships and influence outcomes.
• Work with key stakeholders to define business requirements and trends to enable informed business decisions and service level improvements.
• Assume technical responsibility for all stages of the software development process to ensure compliance with application development standards and achievement of documented requirements
• Design and execute acceptance testing to improve the quality and reduce operational risk of the developed application.
• Provide on-going 3rd level support of developed applications to reduce the impact of application defects and related incidents.

For more information about the position, view the role description.

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

To apply for this role:

• Complete the online application via IworkforNSW.
• Submit a resume (maximum five pages)
• Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability