ePayments Wire Specialist II at Bankers Trust Company

Des Moines, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

28.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Wire Processing, Electronic Payments, Customer Service, ACH Reconciliations, Payment Processing, Fed Funds Operations, Financial Institutions, Transaction Monitoring, Documentation, Regulatory Compliance, Communication, Problem Solving, Training Support, Time Management, Technical Proficiency, Workflow Management

Industry

Financial Services

Description

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record. Job Summary: The ePayments Wire Specialist II is a member of the Wire Team on the ePayments and Support Services Team in the Electronic Banking Department. The Wire Specialist II duties will include, but are not limited to, completing tasks for processing of domestic and international wire transfers, Fed Funds operations, and ACH reconciliations. They research, escalate, and respond to internal and external customer inquiries, create and send correspondence, and complete tasks in accordance with regulations, guidelines, standards, procedures, and controls. They will have a thorough knowledge of ePayments Wire operations and be proficient at all Wire Specialist I tasks. They will have knowledge of related ePayments regulations, understanding of Fed and Swift message types and formats, and an understanding of how these aspects of the payment process impact other business units. Primary Functions and/or Responsibilities: * Maintains wire processing systems by beginning and ending the day with operational tasks to confirm full functionality. Completes all tasks assigned daily by the Supervisor, Manager, or Training Coordinator. Documents completion of these tasks on team and department checklists, logs, and other tracking documents where applicable. Saves all appropriate documentation in assigned location, in the proper format, and with the right naming convention. * Ensures consistent and successful processing of all incoming and outgoing wires and payment or message types by monitoring transaction flow and actioning payments and worklist items through work queues in wire applications. Ensures 4 eye and other verifications are a complete review of the transaction and any documentation to ensure accuracy and catch any mistakes before items go out the door. Escalates items requiring Global Payments, Analyst, Management, or business unit attention, when necessary, particularly those that could have customer impact. * Triages workflow to ensure complete processing respective to daily payment cut off times. Liaises with business units to prepare for systems, scheduling, and processing volume changes. Works with Account Officers on appropriate approvals and documentation issues. * Facilitates phone-in wire payments initiated by external customers following proper procedures including customer authentication. * Processes reconcilements for ACH origination and receiving and other various General Ledger and deposit accounts. Maintains a general awareness of GL accounts and function within the bank and work to resolve accounting offages with impacted business units. * Interfaces with financial institutions to process, record and maintain Fed Funds trade accounts held by Bankers Trust. Ensures accurate accounting of the trade and documentation is completed, including the logging of trades, posting of daily interest, and opening and closing Fed Funds duties. * Supports the Global Payments team by assisting with international wire investigations and correspondent bank operational tasks. Escalates issues with FX payments to Global Payments as necessary. * Provides internal business unit and external customer support for all functions processed by the ePayments Wire Team. Ensures proper business etiquette with phone and email correspondence, utilizing provided scripts and templates when relevant. Follows SLAs for transactions and all correspondence, leaving nothing overnight without communication. Completes daily end of day hand off emails and complete items from previous day's hand off to ensure outstanding items are completed. Assists with escalated customer situations and issue management as directed. * Provides training support to the ePayments Wire team and Analysts as requested. Assists with development of training resources, suggesting updates to procedures, and provides feedback on team development as needed. * Completes required and assigned regulatory, security, developmental, and wire relevant training and assessments. Completes tasks in alignment with bank and regulatory standards. Identifies and reports any behaviors that may violate these standards. * Assists with project and research tasks, system or application testing, or other small projects for management as assigned. Education and/or Experience: * Some college background preferred * At least three years of prior relevant banking experience in the areas of wire processing, electronic payments, global payments, and other bank operations, or an equivalent. combination of education required. Otherwise, proficiency as a level I Wire Team Specialist. * Prior banking experience in the areas of Fed Funds, Risk, ACH, Consumer Services, Branch Banking, and Business, Treasury, or Private Banking experience helpful. * Previous customer service experience desired Specific Skills, Knowledge & Abilities: * Understanding of financial institutions, payment processing flows (especially electronic payments) and the financial networks for processing * Ability to learn and understand new systems and processes. * Ability to communicate in a professional, business manner. * Technically savvy and able to navigate various program elevated features and functions. * Ability to prioritize, understand, and navigate time constraints and deadlines. * Ability to maintain confidentiality of client's information. * Understanding of financial institutions, payment processing flows (especially electronic payments) and the involved financial networks. Hiring Salary Range The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $24.00 - $28.00 (Annualized at 40 hours per week: $49,734 - $58,510) Benefits * Group Health, Dental, and Vision Insurance * Generous Paid Time Off (PTO) * Volunteer Time Off (VTO) * 401(k) plan with lucrative company match * Tuition assistance * Company Paid Life Insurance * Paid Parental Leave * Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more. * Team Member Banking - a suite of products and services with special benefits for employees Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week). EQUAL OPPORTUNITY EMPLOYER “PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”

Responsibilities

The ePayments Wire Specialist II processes domestic and international wire transfers, ensuring compliance with regulations and guidelines. They also provide customer support and assist with training and development within the team.