GENERAL SUMMARY OF POSITION

Under the general direction of IS leadership is responsible for design, implementation, and maintenance of Epic solutions and related third-party integrated applications. Contributes to requirement definition, processes and use documentation, testing, troubleshooting, upgrades, and report development. As a Subject Matter Expert (SME) advises and supports, IS staff, customers and stakeholders on product use and direction. May assist leadership with vendor relationships.

EDUCATION

• Bachelor’s degree in Computer Science or related field required
• One year of relevant education may be substituted for one year of required work experience.

EXPERIENCE

• 5-7 years 5 years technical experience preferably in a healthcare or business environment required
• One year of relevant professional-level work experience may be substituted for one year of required education.

KNOWLEDGE, SKILLS, AND ABILITIES

• Analytical ability to solve complex technical problems.
• Competent in microcomputing including desktop applications, project management, and communication and emulation applications.
• Strong interpersonal communication skills to effectively interface with internal/external customers.
• Understanding of information systems and their impact on customers and their operations
• Demonstrates effective communication to align presentation tools with the audience.
  This position has a hiring range of $80,995 - $152,027

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Functions as a Subject Matter Expert (SME) when leading and/or supporting project activities, which may include peer review problem-solving with peers and IS cross-functional staff. May participate in peer training for new associates.
• Monitors and tests ongoing production performance to ensure appropriate operations in terms of response time and storage capacity. Performs required tasks to back up and monitor application assets to ensure continuity in service as required for Epic service line applicatios
• Monitors customer utilization of applications to determine if application features are being used appropriately.
• Proactively assess and identifies the need to upgrade the supporting infrastructure and recommends changes as required.
• Coordinates and conducts the testing of software updates/fixes and routine maintenance. Validates that systems operate and perform properly through the controlled unit, system, integration, and volume testing. Organizes test scenarios into test plans. Provides support as the Subject Matter Expert (SME) during go-live events and post-implementation reviews.
• Coordinates the development of user and application support documentation to facilitate optimal use of applications. Facilitates and develops updates to support documentation in designated documentation repositories. Ensures support documentation is consistent with service line processes.
• Actively participates in and/or leads meetings, committees, and/or multi-disciplinary quality and service improvement teams in support of department activities. May represent the department and hospital in community outreach efforts.
• Depending on scope of responsibility, develops ad hoc and standard reports using system report writer or other tools to meet customer needs. Assists and guides users in developing ad hoc reports.
• Documents current business processes to aid in the process redesign. Revises or develops new business processes which utilize the capabilities provided by new information technology and provide optimal benefit to the organization in terms of increased efficiency, accuracy, and effectiveness of the process.
• Exhibits extensive experience in the current technology, trends, and developments in the healthcare industry in order to serve as a resource for the IS department, stakeholders and customers.
• Implements improvements, enhancements, updates, and modifications for Epic solutions. Responsible for executing project tasks including development of project work plans, resource plans, schedules, costs, administrative reports, and acceptance criteria. Facilitate and maintains requirements analysis, functional specification definition and design processes, and implementation and testing of enhancements. Coordinates technical Information Systems associates and user departments.
• Maintains Epic solutions database(s). Ensures quality maintenance of data dictionaries and master files. Monitors file size and integrity and administer database design and development as appropriate. Responsible for the periodic reviews of software with customers, stakeholders and vendors to evaluate software utilization and effectiveness.
• Leads application tasks and/or projects using project management principles and tools. Completes and/or special projects. Responsible for developing and maintaining project documentation according to PMO standards. May be required as needed to coordinate vendor resources in the implementation of new software, and/or application upgrades and enhancements.
• Leads problem analysis in support of decisions and planning within the application service line. Analyzes the impact of application modules on departments. Develops solutions to meet project objectives. Coordinates vendors, IS associates, and users in troubleshooting problems and resolving software or procedural issues. Leads resources and problem resolution.
• Provides advanced support to customers within and beyond the corporate organization in the implementation and operational use of software applications. Actively coordinates/facilitates successful resolution to user issues, problems and requests. Must be knowledgeable of service line trends, issues and initiatives. Serves as liaison between application and technical IS groups, and user community.
• Responsible for the integration of Epic applications within and beyond the corporate computing environment. Trains associates in support processes.
• Required on-call support to include weekdays, evenings, weekends, and holidays. Frequency of rotation will vary depending on need/size of department. Must be willing to carry a cell phone and be available for 24 x 7.