ABOUT US

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what’s right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

JOB SUMMARY

Primary responsibility is to configure and provide functional and technical help for specific applications to business and clinical users. Part of the responsibility is to partner with end users to understand the workflow and its interdependencies. Make corrective adjustments or enhancements as needed. This role is the central point of communication for various users and coordinates all activities for the IS organization. Assist with testing, recommend corrective actions, and resolve problems within the software application. Provide help for normal maintenance of upgrades and system maintenance.
Salary: The pay range for this position is $31.73/hour ($65,998/year) for those with entry-level qualifications up to $54.90 ($114,192) for those highly experienced. The specific rate will depend upon the successful candidate’s specific qualifications and prior experience.

QUALIFICATIONS

• EDUCATION - Bachelor’s or 4 years of work experience above the minimum qualification
• EXPERIENCE - 2 Years of Experience

• Provide testing and documentation of workflows, data collections, and end-user report details. Address other technical issues with applications, considering both vendor and internal stakeholder needs.
• Create, modify and track system build timely and effectively.
• Create and execute test scripts for new system builds.
• Implement system updates and changes, and communicates those changes to super users and end users.
• Provide ongoing application help and end user training for all helped applications.
• Engage, manage, and communicate to all stakeholders.
• Solve problems by studying business issues/requirements, studying workflows and synthesizing key messages.
• Assist in the coordination of training materials and schedules for all super users and end users.
• Serve as liaison between end users, subject matter experts and vendor implementation team.