Epic Support Analyst at Puyallup Tribal Health Authority

Tacoma, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

128419.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Epic EHR Support, Training, Mentoring, Collaboration, Workflow Optimization, Cultural Sensitivity, Continuous Improvement, Coaching

Industry

Hospitals and Health Care

Description

Description Join Our Team as an Epic Support Analyst - Work with Purpose. Serve the Community. Strengthen Healthcare. Location: Puyallup Tribal Health Authority | Tacoma, WA Schedule: Full-Time, Exempt Hiring Range: $82,596/yr-$128,419/yr Position Close Date: October 9, 2025 Join our Puyallup Tribal Health Authority (PTHA) team and play a vital role in advancing high-quality healthcare for our community. As an Epic Support Analyst, you’ll provide onsite support for our Epic electronic health records system, bridging the gap between technology and patient care. This position is more than just technical support — it’s about empowering staff, improving workflows, and ensuring our clinic thrives through education, collaboration, and innovation. What You’ll Do: As the Epic Support Analyst, you will: Provide onsite support for Epic EHR and associated applications. Deliver coaching and training through workshops, webinars, and one-on-one sessions. Connect system functionality to operational needs and success metrics. Collaborate with OCHIN and clinic leadership to optimize workflows and improve performance. Coordinate Epic updates, user testing, and communication. Foster teamwork, cultural sensitivity, and continuous improvement across departments. What You Bring: Epic Support Analyst - Bachelor’s in healthcare, IT, informatics, or related field (or equivalent experience). At least 2 years of Epic analyst experience. Strong skills in training, mentoring, and EHR support. Epic certifications preferred. Experience with Tribal Health Centers or Federally Qualified Health Centers is strongly valued. Senior Epic Support Analyst - Bachelor’s degree (or equivalent experience). Minimum 5 years as an Epic analyst. Proven leadership in training, mentoring, and onboarding staff. Epic certifications required. Experience with Tribal Health Centers or Federally Qualified Health Centers is strongly valued. Why PTHA? We are more than a clinic — we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning. Work in a mission-driven, accredited organization Serve a close-knit patient population in an urban reservation setting Enjoy opportunities for professional development and training Experience a strong support system and inclusive team culture Perks of the Role: Make a Real Impact – Connect patients with timely, life-changing care Meaningful Mission – Contribute to the overall wellness of a tribally operated health organization dedicated to serving the Indigenous community Competitive Compensation – Receive a fair salary that reflects your expertise and the impact of your work Supportive Team Culture – Join a collaborative and inclusive environment where respect and ethics are core values Cultural Enrichment – Work in an organization that values and integrates Indigenous traditions, community care, and cultural sensitivity Stability & Impact – Be part of a long-standing, accredited institution that plays a vital role in community health and development PTHA Employee Benefits: Supportive environment that values a healthy work/life balance Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date) (13) annual leave (vacation) days + (13) annual sick leave days (18+) annual paid holidays including a birthday holiday 401(k) with annual profit-sharing contributions after (2) years of service Life and AD&D insurance coverage Have student loans? PTHA is an approved loan repayment site for various student loan programs Bring your skills in Epic and healthcare IT to a role where your work truly matters. Apply today and help us strengthen care, support our community, and build healthier futures together. In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.

Responsibilities

As an Epic Support Analyst, you will provide onsite support for the Epic electronic health records system and deliver coaching and training to staff. You will also collaborate with clinic leadership to optimize workflows and improve performance.