EPOS Field Service Engineers x5
Locations: Bristol, Bath, Swindon, Cardiff, Swansea
Rate: £180.00 per day (umbrella In-scope of IR35 or £140 PAYE) + Overtime at time and a half and double time available + van and fuel card

Duties:

• Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW.
• IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.
• Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.
• Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test.

Key skills:
Proven track record of more than 1 year Service Technician.
Successfully completed education in IT- or electronic-related profession.
PC literacy and good knowledge and application of the relevant tools and methods.
Product knowledge of relevant industry preferred.
Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
Acceptance of exposure to the outside elements.
Shift adaptability, which would include an on-call rotation for evenings and weekends.
Exceptional customer service skills are needed.
Ability to organize and inventory truck stock parts and tools.
Sense of urgency, organizational skills, professional presence and work in team environment.
Firstline or Service Technician work experience preferred.
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• Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW.
• IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.
• Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.
• Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test