EPR System Configuration Analyst

at  The Royal Wolverhampton NHS Trust

To support the PAS Manager in the design, build, test and implementation of the New PAS EPR To work closely with the PAS EPR Project teams to ensure that the design and configuration meet the agreed future workflow requirements. To deal with both technical and user management of PAS EPR throughout the Trust. Where applicable, ensure that corporate standards are adhered to and that these standards are appropriate for the function for which they were introduced Provide support in day to day consulting, instruction, problem solving for the end user, liaising with the supplier to resolve issues within service level agreements. To develop, implement and maintain PAS EPR documentation for the continued support of the system The Post holder would have a very high level of knowledge and experience in their field.
To assist in the management and monitoring of standards for access control, security and patient confidentiality of the Trust PAS EPR system. To be customer focused and to deal with user/service requests appropriately and effectively. Any other duties and responsibilities within the range of the salary grade. To develop positive relationships with Trusts Service Managers and Operational Staff in all areas of the Trust To assist in the promotion and utilisation of PAS.
To act as contact point for queries relating to the user management of PAS access and seek appropriate authorisation for actions where needed. Maintain appropriate communication with all levels of internal personnel and external agencies via face-to-face contact, telephone, e-mail or written methods. To lead and/or respond to detailed discussions between various parties including the interpretation and translation of complex technical information depending on the audience involved. To liaise with systems suppliers and computer systems users to facilitate PAS EPR system integration.
To assist the PAS Manager with the evaluation of new PAS enhancements on behalf of the Trust. To work flexibly (if required) to make sure that implementations are covered out of standard office hours, note that this could involve supporting implementations during weekday evenings, across weekends or bank holidays. (Although it should be noted that this will only be required a small number of times per annum). Work closely with other teams within Systems and Applications Services, to be able to understand and relate detailed information about the PAS EPR system as a whole, including its architecture, servers, user roles etc.
Excellent and comprehensive knowledge of IT hardware, software, process and protocols required to support IT requirements of PAS business. Communicate complex and highly interactive information to audiences at different levels. In all cases, information to be conveyed tailored to appropriate audience and with specific emphasis on high risk or urgent areas for action so that no issue is left unresolved. In addition to the provision of complex data and information to service users and management, also required is experience of the receipt, collation and analysis of equally complex data which is subsequently required to be understood and used by the post holder in support of their activities.
These will lead to the generation of regular reports spanning a wide range of subjects and across a number of users and management levels. This role will involve long periods of desk-based activity to complete much of its remit. This includes high levels of concentration on highly complex activities including analysis, reporting and diagnostics. Again, due to the nature of the work, interruptions can occur although generally infrequent as focus needs to be maintained.
Where interruptions do occur, this is will often be due to the urgent nature of the requirement meaning that the post holder will need to switch between various levels of large volumes of complex information, assimilating this quickly and providing workable and comprehensive solutions where applicable before returning to more predictable working patterns. Carry out duties in a safe manner as laid out in the Trusts Health & Safety Policy and Operational Guidelines. Due to the nature of this role, the post holder will be given wide latitude to address the issues that may be encountered in support of the appropriate user groups as well as freedom to review and research new ways of improving and supporting the aforementioned users. This means that the post holder will often have opportunity to work under their own directive in support of daily activities and supporting end users.
Sometimes this will be unsupervised work with a specific directive provided by the posts Line Manager, other times this will include unsupervised work in which the post holder will be the lead needing to provide the directive, proposal, implementation and resolution. Ensure that knowledge and understanding of existing and proposed internal policy and national guidelines in relation to PAS EPR Systems is maintained in a pro-active manner. Promote good practice in relation to security and data integrit

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