Founded in 1934, Griffin Fluid Management is an industry leader in dewatering and groundwater control and fluid management, specialized pump rental, pipeline hydro testing, water treatment, and temporary pumping solutions. Renowned for our expertise, we cater to large civil, infrastructure, industrial, power, and commercial construction projects. Griffin excels in providing distinctive design, engineering, permitting, and system installation services, complemented by an extensive fleet of specialized pumps and equipment.
We are guided by an unwavering commitment to our core values and through a culture of continual process improvement, leading to our profitable growth. We recognize that our past and future success heavily relies on the efforts of our empowered, knowledgeable, experienced, dedicated, and valued employees. We constantly strive to build lasting relationships with our clients and stakeholders through integrity, respect, and performance, providing a solid foundation for all our projects.

REQUIREMENTS

• High School Diploma or Equivalent required
• Previous experience in a sales or customer service environment
• Ability to build rapport with staff and customers
• Professional phone demeanor
• Strong written/oral communication skills
• Ability to self-organize and work independently
• Intermediate computer skills required (Microsoft Word, Excel, data entry)

• Monitors rental equipment to maximize utilization in cooperation with branch management
• Responsible start and stop dates on all rental contracts
• Maintains equipment hours within ERP
• Coordinates equipment availability and status
• Maintains utilization spreadsheet to report accurate equipment availability
• Communicates with Service Department daily regarding equipment availability and repair status
• Generates repair orders and communicates with customers on repair bills Oversees purchase orders for sub-rentals and freight
• Coordinates and tracks rental drivers for deliveries and pickups of equipment while maintaining an accurate rental log
• Creates and manages rental agreements to completion
• Obtains current certificates of insurance from customers
• Maintains current insurance for all customers and files accordingly
• Arranges service maintenance for rental equipment.
• Reviews all reports related to rental contracts in coordination with the branch manager
• Works in partnership with service and sales departments for any post rental charges
• Responsible for adding rental item codes to ERP
• Transfer small equipment from Sales to Rental fleet
• Assisting AP with any discrepancies they may find in the sub-rental invoices
• Oversees the proper receiving of RPO/CVO fleet in ERP system
• Works with the Fleet Manager gathering information and answering questions regarding equipment availability and specifications
• Communicates with other locations on branch-to-branch equipment moves and tracking
• Assists with creating rental reports for customers as requested
• Performs other related duties as assigned by management
• Maintains and reviews all paperwork on deliveries and shipments
• Initiates repair orders on all returned rental equipment
• Document any damaged equipment as advised by service team
• Assists with parts inventory management as needed by service team
• Purchases and receives parts on behalf of the service team
• Keeps records of all branch level test certifications
• Any other duties assigned that contribute to the overall team effort