ABOUT FLYNTLOK

Flyntlok is a leading provider of dealership management software (DMS) designed specifically for equipment dealerships. Our platform helps dealers streamline operations—from sales and service to parts and inventory management—while integrating seamlessly with top OEM systems, including John Deere, PACCAR, and others.
At Flyntlok, we’re passionate about helping dealerships run smarter, more efficiently, and with better customer insight.

POSITION OVERVIEW

If you have experience working in a dealership—whether in parts, service, rentals, or administration—and enjoy helping people solve problems, this role is for you. We’re looking for a Customer Success Specialist who can serve as the first line of contact for our dealership clients, helping them troubleshoot, learn, and make the most of Flyntlok.

• Provide first-level support to Flyntlok dealership users via support tickets, phone, email, and video conferencing.
• Troubleshoot and resolve software-related issues, escalating complex problems to the appropriate teams when needed.
• Guide users through system features and best practices for parts, service, sales, and rental workflows.
• Document issues, solutions, and user feedback to improve future support.
• Collaborate with the Product and Development teams to report recurring problems, feature requests, and bugs.
• Assist with training materials, FAQs, and knowledge base updates.