At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Come join our Equipment Finance Collections customer service team. We’re seeking individuals who resides in the Marshall and St. Paul, MN, or Gresham, OR. This collections customer service position will support Equipment Finance customers. You should apply if you’re experiences in collections, negotiations, time management and have strong communication skills.
This is open to candidate in Marshall, St. Paul and Gresham only. If you are outside of the Marshall, St. Paul and Gresham area, please join our career community for opportunities that may be in your area.

Responsibilities Include:

• Answering incoming calls and assist customers with questions and concerns related to their delinquent accounts.
• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism.
• Properly diagnose customer needs and proactively educate about the features and benefit of U.S Bank products and services.
• Ability to maintain a positive attitude during stressful situations.
• Demonstrate a genuine customer interest in resolving account delinquencies by asking necessary questions to gain understanding of situation and offer solutions.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide customers through troubleshooting or navigating the company website.
• Strive to meet or exceed call center metrics while providing excellent customer service.
• Ability to research and problem solve on the go.

Our ideal hire will demonstrate the skills below;

• Basic knowledge of the financial industry.
• Well-developed Customer Service skills.
• Strong telephone and interpersonal skills.
• Good problem solving and negotiation skills.
• Ability to identify and resolve/escalate problems with minimal guidance.
• Effective written and verbal communication skills.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (including Excel and Word).
• Ability to plan and prioritize multiple processes effectively with strong attention to detail.
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service.

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Schedule: Monday - Friday 8:00 am - 5:00 pm. Days onsite will be Tuesday, Wednesday, and Thursday’s. To successfully work remote, you’ll need to have a quiet location to work, free from distractions with reliable, hard-wired internet.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Two to four years of relevant experience

PREFERRED SKILLS/EXPERIENCE

• Good knowledge of concepts, practices, policies and procedures of banking products and services
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Responsibilities Include:

• Answering incoming calls and assist customers with questions and concerns related to their delinquent accounts.
• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism.
• Properly diagnose customer needs and proactively educate about the features and benefit of U.S Bank products and services.
• Ability to maintain a positive attitude during stressful situations.
• Demonstrate a genuine customer interest in resolving account delinquencies by asking necessary questions to gain understanding of situation and offer solutions.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide customers through troubleshooting or navigating the company website.
• Strive to meet or exceed call center metrics while providing excellent customer service.
• Ability to research and problem solve on the go

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la