Overview
This position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a customer centric approach to mitigate delinquency and losses. May provide training for less experienced specialists in the work group.

ADDITIONAL REQUIREMENTS:

Excellent written and verbal communication skills
Advanced collections experience

PREFERRED QUALIFICATIONS:

Commercial collections experience
Banking industry experience
Late-stage collections with loss mitigation recovery experience
Large Financial Institution experience
l
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits

• Outbound/inbound - Performs a full range of collection activities by corresponding with customer to resolve delinquency, process payments accurately, maintains records of collection efforts and completes proper follow up actions including collection letters. Completes skip tracing and site inspections. Performs a variety of administrative and operational tasks that facilitate the daily workflow within medium to high complexity levels. Establishes strong working relationships with field team to support collections efforts.
• Collaboration - Interfaces with other departments and management to mitigate losses, Presents to sales, credit, and leadership team in various meeting monthly. Mentors less experienced team members as needed.
• Operations and Administration - Performs duties and special projects as assigned by Management to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.
  Qualifications
  Bachelor’s Degree and 1 years of experience in Call Center Servicing and/or Collections with negotiation experience
• OR -
  High School Diploma or GED and 5 years of experience in Call Center Servicing and/or Collections with negotiation experience