Equipment Rental Representative at Rogers-O'Brien Construction

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Rental Order Management, Communication Skills, Attention To Detail, Order Processing, Equipment Knowledge, Inventory Management, Sales Support, Safety Compliance, Rental Management Software, MS Office, Multitasking, Coordination, Scheduling, Pricing, Quoting

Industry

Description

Rogers-O'Brien Construction is seeking an Equipment Rental Representative who will be responsible for assisting our customers with their equipment rental needs, managing rental orders, and providing exceptional service to ensure customer satisfaction. Our ideal candidate will have excellent communication skills, pay close attention to detail, and exemplify Rogers-O'Brien's values: Safety starts with me, Integrity in all we do, Commitment to Quality, The Best People, The "RO Ride," and A Better Way. We are seeking a motivated and customer-focused individual to join our equipment rental department as an Inside Sales Associate. This role will primarily involve assisting Trade Partner (TP) customers with their equipment rental needs, managing rental orders, and providing exceptional service to ensure customer satisfaction. Key Responsibilities: * Customer Service: Serve as the primary point of contact for TP customers inquiring about equipment rentals. Provide excellent customer service by addressing inquiries, recommending suitable equipment based on customer needs, and ensuring a positive rental experience. * Rental Coordination: Manage rental orders from initial inquiry to equipment return. Coordinate equipment availability, reservations, and scheduling to meet customer demands. * Order Processing: Process rental orders accurately and efficiently using our rental management software. Ensure all necessary paperwork, including rental agreements and invoices, are completed promptly and accurately. * Equipment Knowledge: Develop a thorough understanding of our equipment inventory, including specifications, capabilities, and proper usage. Provide guidance and recommendations to customers regarding equipment selection and usage. * Inventory Management: Assist in monitoring equipment inventory levels and availability. Coordinate with the warehouse team to ensure equipment is properly maintained, serviced, and ready for rental. * Sales Support: Collaborate with the sales team to identify potential rental opportunities and support rental-related sales initiatives. Provide product information and assist with pricing and quotes as needed. * Safety Compliance: Promote a safe working environment by adhering to all safety protocols and guidelines. Educate customers on proper equipment usage and safety precautions. Qualifications: * High school diploma or equivalent; additional education or training in business administration or a related field is a plus. * Previous experience in customer service, sales, or equipment rental is preferred. * Strong communication and interpersonal skills. * Excellent organizational and multitasking abilities. * Proficiency in computer skills, including MS Office and rental management software. * Ability to work in a fast-paced environment and handle multiple priorities effectively. * Knowledge of construction equipment and industry trends is desirable. RO Perks * Competitive Salary & Benefits * Paid Maternity and Paternity leave * Structured career path and continuing education support * RO Refresh – Additional paid time off between Christmas and New Year. Commitment to Diversity at RO: At Rogers-O’Brien, we are dedicated to fostering a diverse and inclusive workplace. We believe that all employees should have the opportunity to contribute to the success of the business and be recognized for their unique skills, experiences, and perspectives. Notice to Search Firms and Recruiters: Rogers-O'Brien Construction (RO) does not accept unsolicited resumes, profiles, or applications from recruiters or employment agencies. RO is under no obligation to pay any referral compensation or recruiter fee in the absence of a position-specific requisition and currently executed Recruitment Services Agreement. This includes unsolicited resumes submitted directly to any RO employee or hiring manager. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights [https://www.eeoc.gov/poster] notice from the Department of Labor.

Responsibilities

The representative will serve as the primary contact for Trade Partner customers regarding equipment rentals, managing orders from inquiry to return, and coordinating reservations and scheduling. Key duties include processing orders accurately using rental software, developing equipment knowledge, and assisting with inventory monitoring and sales support initiatives.