Employee Relations Case Manager
Hybrid - 2 days per week in our Solihull office
Full time, Permanent
Salary £34,000 -£39,000 per annum dependent on experience
Are you an experienced HR professional with a passion for employee relations and a talent for coaching others through complex people issues? Do you thrive in a fast-paced, consultative environment where your input truly shapes outcomes? If so, we want to hear from you.
As an Employee Relations Case Manager at Serco, you’ll join a centralised team of ER specialists providing expert advice and support to over 3,000 people managers across the UK.
This is a key role in supporting people managers through the full employee lifecycle, covering areas such as performance, grievance, disciplinary, absence management, and more. You’ll act as a trusted advisor, ensuring legal compliance, best practice, and timely case resolution.

HR Qualified (CIPD or equivalent) – or significant equivalent experience.
Strong knowledge of UK employment law and HR best practice.
Proven experience managing complex ER cases (redundancies, grievances, restructures, etc.).
Skilled in coaching and influencing managers with a calm, professional, and commercial approach.
Ability to operate independently in a fast-paced, service-oriented environment.
Exceptional stakeholder management and communication skills.
Experience working within a client-facing or consultancy-style HR setting is a bonus.