• Provide expert employee relations guidance and case management support across a designated region, partnering with managers and stakeholders to resolve complex people matters effectively.
• Act as a trusted advisor on a broad range of ER topics, including disciplinary, grievance, performance, absence management, flexible working, family leave, and probation cases, ensuring compliance with policy and employment legislation.
• Build strong relationships with key stakeholders across Retail, People & Culture, Legal, Occupational Health, Trade Unions, and external partners to manage risk and deliver positive colleague outcomes.
• Review and support the development of ER documentation, policies, procedures, and training materials, ensuring they reflect legal requirements, best practice, and business needs.
• Lead and support employee relations aspects of business change initiatives, organisational design projects, and high-profile or complex cases, providing practical solutions and expert advice.
• Drive continuous improvement by analysing ER trends and metrics, maintaining accurate case records, contributing to audits and reporting, and identifying opportunities to enhance processes and colleague experience.

Qualifications

What You’ll Bring  

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• Strong Employee Relations experience within a fast-paced, multi-site environment, with expertise in managing complex ER cases and supporting organisational change.
• Excellent knowledge of employment law and ER best practice, with the ability to provide clear, practical, and commercially focused advice.
• Proven ability to influence, coach, and build credibility with stakeholders at all levels, fostering strong and collaborative working relationships.
• Outstanding communication, interpersonal, and relationship-building skills, with a professional, diplomatic, and confidential approach.
• Highly organised and resilient, with the ability to prioritise competing demands, work at pace, and deliver high-quality outcomes under pressure.
• A proactive, customer-focused mindset with a passion for continuous improvement, innovation, data-driven decision-making, and personal development.

Additional Information