ER Veterinary Customer Service Representative at Oak Heart Veterinary Hospital and Emergency at South Saunders

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Time management, Organizational skills, Computer proficiency, Data entry, Triage assistance, Conflict resolution, Empathy, Inventory management, Arithmetic, Confidentiality, Prioritization, Process improvement

Industry

Description

Description At Oak Heart at South Saunders we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career at a veterinary hospital can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the lives of pets and their owners. Joining the team at Oak Heart allows you to work with animals and acquire valuable experience in addressing various medical conditions. Our team enjoys the high level of medicine we provide and the vibrant and collegial environment. As a valued team member, you’ll contribute to the overall health and well-being of animals in your community while collaborating with colleagues who share your enthusiasm. Weekends and late nights will be required. Ideal Candidate: Strong communication skills Ability to work independently, prioritize tasks, and meet deadlines Commitment to maintaining the highest standards of accuracy and compliance Gets excited about business process improvement Always looking to make processes more efficient and effective using technology Willing to listen and try new things and other people’s ideas Duties/Responsibilities: Greeting and interacting with clients in a friendly, professional, efficient manner Schedule appointments and maintain and update appointment calendar Comforting and reassuring clients in times of duress Receiving and managing incoming calls Assist in reviewing estimates and clarifying payment options, including processing payments. Obtaining client written documentation, including consent forms Relaying basic medical information to clients as directed by a veterinarian or technician Assisting the triage process by escalating client emergencies Maintain and update client records and patient information. Assist with administrative tasks, such as filing, data entry, and inventory management. Address and resolve client concerns or issues promptly and courteously. Other duties as assigned Required Skills/Abilities: Intermediate computer proficiency Basic arithmetic skills Ability to maintain confidentiality Excellent organizational, time management, and prioritizing abilities Personable, empathic disposition Capacity to work well during distressing situations Benefits: A choice between two medical plans with prescription drug benefits Dental and vision coverage are available 401(k) Savings Plan with employer match, including immediate vesting Life insurance for yourself, your spouse, and eligible dependents is available Paid time off / holidays Health Savings Account available Short-term disability available Supplemental critical illness and accident plans are available Uniform allowance Employee assistance program We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsibilities

The representative will manage client interactions, schedule appointments, and provide support during the triage process in a veterinary emergency setting. They are also responsible for maintaining accurate patient records, processing payments, and resolving client concerns.