65% - IMPLEMENTS NEW FUNCTIONALITY ENHANCEMENTS/IMPLEMENTATIONS/MAINTENANCE

• Technical Analysis and Design: Analyzes business needs and designs technical solutions within the PeopleSoft framework.
• Development and Customization: Develops, codes, and customizes PeopleSoft applications to enhance functionality. Work with business units to implement new functionality.
• System Integration: Integrates PeopleSoft applications with other systems and ensures seamless data flow.
• Testing and Quality Assurance: Creates test plans, conducts tests, and ensures the quality and reliability of PeopleSoft applications. Assist with user acceptance testing.
• Support and Maintenance: Provides ongoing technical support, troubleshoots issues, and performs regular maintenance. Follows standard procedures in managing assigned service desk tickets related to application issues. Provide support during upgrades.
• Documentation: Creates and maintains functional and technical documentation for PeopleSoft applications.
• Collaboration: Works closely with business users, other technical teams, and vendors to ensure PeopleSoft applications meet organizational needs.
• Data Analysis and Reporting: Performs data analysis and generates reports to support business decisions.
• Implements application security best practices in accordance with industry standards for similar systems and environments

QUALIFICATIONS

Two years of related experience. A postsecondary degree may be used as an alternative for years of direct experience; 2 years for an associate’s degree, 4 years for a bachelor’s degree, 6 years for a master’s degree, 7 years for a professional degree, or 9 years for a doctoral degree.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of relational database design, programming and reporting concepts and tools
• Knowledge of data analysis and reporting, to extract and present meaningful information from ERP systems
• Knowledge of system integration techniques and technologies
• Ability to work well under pressure, to work on multiple projects and to meet deadlines
• Ability to work independently and collaboratively with cross-functional teams with multiple stakeholders at all levels of the organization to ensure that ERP solutions are aligned with business goals
• Detail-oriented/Thorough Documentation: Ability to keep detailed records of systems configurations, changes, and processes to facilitate troubleshooting and future upgrades
• User-Centric Approach: Ability to focus on the end-users, their experiences, and their needs to ensure the ERP system is user-friendly and effective
• Proactive Issue Resolution: Knows how to identify and address potential issues before they escalate, using diagnostic tools and regular system monitoring
• Adherence to Best Practices: Ability to follow industry best practices for system implementation, customization, and maintenance to ensure the ERP system’s longevity and reliability
• Time Management: Knows how to work on multiple tasks simultaneously and meet deadlines
• Excellent analytical and problem-solving skills to assess business processes and understand requirements, and to diagnose and resolve issues with ERP systems
• Effective communication skills to explain complex technical concepts to non-technical users, to understand user requirements and to work with vendors and other IT professionals

RESPONSIBILITIES

The ERP Analyst is responsible for assisting with the effective implementation, customization, and maintenance of the State Board of Administration’s (SBA) mission-critical enterprise resource planning (ERP) systems. This role involves collaborating with various departments to understand their needs, using business analysis combined with technical expertise to ensure the ERP system supports business processes, and providing ongoing support and training to users. The ERP Analyst is a mid-level position reporting to the Manager of ERP Systems within the Information Technology Department.