JOB DESCRIPTION

Responsible for analyzing business systems, processes and technology to ensure resources are maximized to fully meet the departmental and organizational needs of the county. Requires strategic design and mapping of business user stories and solutions to system/technical requirements. Responsible for creating/documenting process maps and writing technical specifications for new solutions including custom development and system integrations. Provides best practice recommendations for software and process solutions. Determines training needs, develops curriculums and hosts training sessions. Collaborates with IT staff and leadership in all phases of the Software Delivery Life Cycle (SDLC) and provides documentation deliverables as required. In addition, this role troubleshoots and resolves a varying complexity of application and system issues. Partners with Dallas County departments, various internal IT teams and external vendors to ensure consistent operational efficiency and performance.
Management Scope: May coordinate, direct and support the work of Business System Analyst I – IV.

EDUCATION, EXPERIENCE AND TRAINING:

Education or experience equivalent to a Bachelor’s degree from an accredited college or university in Computer Science, Information Technology, Engineering, Business Administration, or in a job related field of study. Five (5) years of work related experience in broad-based systems and/or application technical support and systems analysis. System analysis to include but not limited to multiple programming languages, multiple hardware platforms, operating systems, and database management systems.

SPECIAL REQUIREMENTS/KNOWLEDGE, SKILLS & ABILITIES:

Skilled in the use of standard software applications (MS Windows, MS Office, etc.). Excellent analytical, organizational and time management skills. Clear and logical approach to problem solving and troubleshooting issues. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public in traditional and virtual settings. Must be able to communicate complex business concepts clearly, both oral and written, and interpret user’s requests. Work and communicate with a wide range of people - peers, vendors, staff members, broader functional and business leadership, and others. Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion. Must be able to work on more than one project at a time and across multiple teams. Business systems analysis experience with proven experience on medium - large sized, simple & complex projects by documenting requirements, establishing scope, objectives and determining strategy for testing & implementing systems to achieve business goals including: gathering and prioritizing customer requirements and working closely with business functions to ensure customer satisfaction goals are met. Ability to work independently as well as to be a team player in a fast-paced environment. Excellent teamwork, facilitation, relationship building, and negotiation skills. Strong leadership and influence skills. Ability to work through issues independently with successful outcomes. Ability to drive forward with proactive behavior and take ownership. Broad knowledge and experience with multi-tiered enterprise application architectures. Broad knowledge and experience of programming/scripting languages and reporting tools. Specific experience with T-SQL is required. Experience with SSRS, Microsoft Power BI, Crystal reports or stored procedure optimization is a plus. Solid experience with software quality assurance testing required. Knowledge of the principles, practices, and procedures used in the business analysis and design. Knowledge and experience of Software Delivery Life Cycle (SDLC) processes. Specific experience with Agile methodology preferred.
“Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Incumbents must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.”

PHYSICAL/ENVIRONMENTAL REQUIREMENTS:

Standard office environment. Ability to lift and carry up to 25 lbs. unassisted

1. Leads and manages medium sized projects. Creates and monitors project plan schedules and project sprint plans. Ensures the delivery of project document deliverables. Coordinates tasks among project team members. Organizes stakeholder meetings. Tracks and follows up on action items and decisions. Serves as a project lead technical resource. Consults project’s other technical resources. Advises and coordinates the approach in completing assigned complex technical project tasks. Participates in stakeholder meetings.
2. Evaluates resulting business process to ensure that established practices were adhered to and meets the needs of our customer. Defines and document customer business functions and processes. Identifies opportunities for improving business processes; assists in the preparation of proposals to develop new systems and/or extensions for current systems. Maps business processes as integrated with technical solutions, both current and future states.
3. Evaluates overall system performance and provides documented recommendations (operating efficiencies) to optimize performance.
4. Tests software programs to confirm performance aligns with documented specifications. Performs quality assurance review of deliverables for both, internal and external delivery.
5. Designs, develops, tests and implements advanced custom business reports.
6. Documents the impacts of new business needs on the current system and provides document deliverables including recommendations. Serves as liaison to development and evaluates proposed software designs to ensure alignment to business unit requirements. Creates screen mockups and visualizations for review with management and stakeholders. Plans, designs, implements, configures, tests and deploys solutions for new applications, and continuous improvement for existing applications via SDLC methodologies.
7. Provides advanced complexity technical support for system users to include problem qualification, fault isolation, problem determination and resolution of system and advanced applications issues and answers; and evaluates and prioritizes client technical inquiries and problems. Escalates with Dallas County IT Staff and 3rd Party support teams as necessary to address outages. Maintains assigned incidents, requests and changes in activity tracking systems.
8. Manages and administers advanced application security rights through user rights, roles and access.
9. Leads and manages application training programs to ensure coordination of training efforts.
10. Validates that all documented business needs, objectives, current operational procedures, challenges, inputs, output requirements, and levels of systems access are complete.
11. Performs other duties and responsibilities as assigned.