This role will focus on assisting users with system-related issues, ensuring smooth day-to-day operations, as well as working closely with cross-functional teams.
Your expertise will help maximize the benefits of the EBS/Cloud ERP system, improving business processes and supporting users in achieving operational excellence.

• Provide functional support to managed services customers for Oracle EBS and Fusion across Financials, Procurement and Projects (modules).
• Responsible for dealing with incidents, requests, changes, and problems while liaising with technical support and service delivery teams.
• Responsible for end-to-end support of Oracle customers through Incident, Problem and Change management and ad hoc project requirements (providing estimates and implementing changes).
• Provide advice and guidance to customers verbally or in writing on a timely basis, according to defined SLAs; Maintain a record of all communication and actions in Jira Service Management and other time tracking applications.
• Lead individual service improvement initiatives identified by the Team Lead/ Team and ensure their delivery.
• Identify and drive automation opportunities to improve team efficiency.
• Analyze and identify repeating issues and problems in order to fix problems, providing workarounds and/or create knowledge document in line with problem management practices.
• Identify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation.
• Identify and manage risks to the customer and/or escalate to Service Delivery Management. Maintain and develop technical knowledge and skills.
• Responsible for functional pre-sales and support transitions, providing support on a 24x7 basis for critical incidents via shift rotation and evaluating and promoting new technologies and enhancements.
• Understanding of Human Resources (Module) as well as writing SQL queries and ITIL awareness.
  Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field and 6 years of experience supporting financials, procurement, and projects within Oracle Fusion modules and Oracle EBS required. In lieu of a bachelor’s degree or equivalent in Computer Science, Information Systems, or related field and 6 years’ experience supporting financials, procurement, and projects within Oracle Fusion modules EBS, will accept 8 years of experience supporting financials, procurement, and projects within Oracle Fusion modules and Oracle EBS required plus Oracle Certification. Will accept any suitable combination of education, training or experience.
  We focus exclusively on delivering innovative Oracle On-Premises and Oracle Cloud applications and technology solutions for our clients, which deliver operational excellence and maximise the benefits of their Oracle investment. Choose Inoapps and we’ll support you throughout your Oracle journey, working in partnership to deliver superior solutions with lasting value.